Summary
Overview
Work History
Education
Skills
Eagle Scout, Boy Scouts of America
Languages
Timeline
Generic

Wesley Escobar

Dallas,TX

Summary

Dedicated and results-driven professional with extensive experience in customer service, team leadership, and operational management. Proven ability to deliver exceptional service, manage complex tasks, and lead diverse teams while maintaining professionalism under pressure. Skilled in problem-solving, communication, and attention to detail, with a track record of improving efficiency, reducing turnover, and building strong relationships with clients and colleagues. Committed to excellence, reliability, and continuous personal and professional growth.

Overview

7
7
years of professional experience

Work History

Associate Account Manager

Towne Park
09.2023 - Current
  • Led and managed two full-service valet and bell teams, overseeing 50 team members to deliver seamless service for a 1,600+ room luxury hotel.
  • Streamlined operations through elite training initiatives, improving team efficiency and guest satisfaction scores.
  • Served as the operations expert in staffing, large-scale event setup, scheduling, and rapid problem resolution, ensuring flawless execution for events hosting up to 3,000 guests.
  • Partnered closely with senior management to offload key operational tasks, enabling leadership to focus on high-impact projects such as financial planning, revenue forecasting, and account growth.
  • Maintained exceptional relationships with hotel leadership and VIP clients, directly contributing to the property’s renewed multi-year service contract in 2024.
  • Reduced employee turnover by 50% year-over-year through improved team engagement, coaching, and career development programs.
  • Played a pivotal role in driving the most financially successful year in Hilton Anatole’s history, aligning service delivery with revenue growth targets.
  • Anticipated and resolved guest concerns proactively, safeguarding the hotel’s 5-star reputation and enhancing repeat business.

Guest Service Captain (GSC)

Towne Park
03.2023 - 09.2023
  • Delivered 5-star guest service in a luxury boutique hotel environment, consistently earning positive guest feedback.
  • Managed the team to retrieve and park an average of 75+ guest vehicles daily while maintaining speed, safety, and care.
  • Built trusted relationships with VIP guests & celebrities, earning opportunities to represent the hotel to its most valuable clientele.
  • Trained and coached new team members on guest engagement best practices, improving service consistency and reducing service-related complaints.
  • Monitored staff performance and provided feedback and guidance.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Guest Service Ambassador (GSA)

Towne Park
10.2022 - 03.2023
  • Managed check-in and check-out procedures for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Upheld hotel policies and procedures by providing high level of customer service that earned me a promotion in 6 months.
  • Greeted guests and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Assisted with luggage handling, valet services and concierge services.

General Merchandise Expert

Target
08.2018 - 10.2022
  • Stocked designated items on shelves, end caps and displays.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Safely and securely loaded items to prevent damage during transport.
  • Greeted customers and directed to requested products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Education

Asuncion Christian Academy
Asuncion, PY

No Degree -

Dallas College
Dallas, TX

Skills

  • Team Leadership & Staff Management
  • Operations & Workflow Optimization
  • Event Setup & Large-Scale Logistics
  • Scheduling & Resource Allocation
  • Employee Training & Development
  • Conflict Resolution & Problem Solving
  • Client Relationship Management
  • Performance Monitoring & Accountability
  • Strategic Planning & Task Delegation
  • Time Management in High-Volume Environments
  • Process Improvement & Efficiency
  • Communication & Interpersonal Skills

Eagle Scout, Boy Scouts of America

  • Achieved the highest rank in the Boy Scouts, demonstrating long-term commitment, leadership, and responsibility.
  • Led community service projects that required planning, team coordination, and execution, positively impacting the local community.
  • Developed strong problem-solving, project management, and mentoring skills through guiding fellow scouts and completing complex service initiatives.

Languages

Spanish
Native or Bilingual

Timeline

Associate Account Manager

Towne Park
09.2023 - Current

Guest Service Captain (GSC)

Towne Park
03.2023 - 09.2023

Guest Service Ambassador (GSA)

Towne Park
10.2022 - 03.2023

General Merchandise Expert

Target
08.2018 - 10.2022

Asuncion Christian Academy

No Degree -

Dallas College

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