Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wesley Fields

Allendale

Summary

Dynamic Operations Manager with a proven track record at Old To Gold Hardwood Floors, excelling in process improvement and team leadership. Enhanced productivity by implementing quality control measures and optimizing inventory management. Skilled in problem-solving and staff training, driving operational excellence and customer satisfaction through strategic initiatives. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

Old To Gold Hardwood Floors
11.2023 - Current
  • Coordinated daily operations to ensure efficient workflow and timely project completion.
  • Managed inventory levels, optimizing stock availability and minimizing delays in service delivery.
  • Implemented quality control procedures to maintain high standards in product offerings.
  • Trained and supervised team members on operational best practices and safety protocols.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Analyzed operational processes, identifying areas for improvement and implementing effective solutions.

Lead Craftsman

Old To Gold Hardwood Floors
04.2021 - Current
  • Mentored junior technicians, fostering skill development and enhancing team performance.
  • Implemented process improvements that reduced downtime and increased overall productivity.
  • Coordinated equipment maintenance schedules, ensuring compliance with safety regulations and operational standards.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

Welder

FABTEC Enterprises
06.2018 - 04.2021
  • Operated welding equipment to fabricate and repair metal components.
  • Interpreted blueprints and technical drawings for precise welding specifications.
  • Ensured adherence to safety protocols during all welding operations.
  • Conducted quality inspections of welds to maintain high production standards.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Fabricated shop parts directly from blueprints.

Industrial Painter

VanDellen Steel
10.2017 - 06.2018
  • Operated spray guns and rollers to apply coatings on various industrial surfaces.
  • Prepared surfaces by sanding, cleaning, and masking to ensure optimal paint adhesion.
  • Ensured compliance with safety protocols for handling paints and chemicals in a production environment.
  • Conducted regular inspections of painted surfaces to maintain quality standards and identify areas for touch-up.

Helper

Old To Gold Hardwood Floors
05.2016 - 09.2017
  • Assisted in daily operations, ensuring tasks completed efficiently and on schedule.
  • Collaborated with team members to optimize workflow processes and improve productivity.
  • Maintained cleanliness and organization of work areas.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Supported senior staff in training new employees on operational procedures and best practices.
  • Followed supervisor instructions to complete tasks on time.

Education

Hudsonville Public
Hudsonville
05-2017

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Inventory management
  • Project management
  • Policies and procedures implementation
  • Performance monitoring
  • Goal setting
  • Process improvement
  • Performance evaluations
  • Vendor sourcing
  • Purchasing and procurement
  • Risk management

Accomplishments

  • Promoted to Operations Manager after three years with the company.
  • Highest producing/ highest paid single craftsman in Old to Gold history.
  • Saved the company $20,000 in 2024 by aggressively negotiating with suppliers.
  • Currently supervising team of 7 staff members.

Timeline

Operations Manager

Old To Gold Hardwood Floors
11.2023 - Current

Lead Craftsman

Old To Gold Hardwood Floors
04.2021 - Current

Welder

FABTEC Enterprises
06.2018 - 04.2021

Industrial Painter

VanDellen Steel
10.2017 - 06.2018

Helper

Old To Gold Hardwood Floors
05.2016 - 09.2017

Hudsonville Public

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