Wesley Fox
Observability Engineer
Toledo,OH
Summary
A successful Observability Engineer with extensive analytical and software experience of investigating and diagnosing technical issues. Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic. At this time, I would like to find a position that allows me to develop leadership and managerial skill sets.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Senior Software Engineer
World Wide Technology, Inc.
05.2024 - Current
- Work as part of a team for shared tools such as
Splunk, Grafana, Pagerduty, BigPanda, Prometheus, and LogicMonitor - Serve as Agile Lead managing epics and stories for the team
- Resolved escalated issues by serving as subject
matter expert - Lead major LCM and software modernization projects
- Maintain flexible schedule and responded to
after-hours and weekend emergencies
Software Engineer
Staples
01.2023 - Current
- Work as part of a team for shared tools such as Splunk, New Relic, Pagerduty, and Fullstory
- Oversee Daily Scrum, Jira Assignments, and Projects in assigned tool space
- Resolved escalated issues by serving as subject
matter expert on New Relic, Pagerduty, Splunk and Fullstory - Evaluated existing procedures and made proactive adjustments to meet changing demands
- Maintain flexible schedule and responded to after-hours and weekend emergencies
Enterprise Monitoring Engineer
ECCO Select
11.2022 - 01.2023
- Specialized in Datadog Architecture and Management
- Created scripts for migrating processes from legacy Monitoring Tools to Datadog
- Managed Vendor Relations and Feature Enhancements implemented on strict timelines to meet contractual dates
- Managed Customer Expectations and Contractual agreements for Monitoring as a Service
Infrastructure Engineer - Observability
Hyland Software
03.2022 - 11.2022
- Specialized in Dynatrace and Pagerduty Architecture and Management
- Assisted with Splunk Administration and served as a Splunk Dashboard and Search subject matter expert.
- Worked in a Hybrid Environment of Linux and Windows across on Premise and AWS
- Day to Day management of Observability Platforms running on linux servers
- Work as part of team to consolidate monitoring applications including Advanced Hostmonitor, Logicmonitor, Datadog, New Relic
- Developed Python and Powershell based API addons for Dynatrace and Splunk
- Develop Plans for consolidation of Monitoring tools via powershell and python scripting
- POC Asset Discovery Tools and submit findings and recommendations for Department
- Oversee Intern and Administrators in Monitoring Rollout and Consolidation Project Work
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Advanced Hostmonitor, Splunk, Dynatrace, Logicmonitor, Datadog, New Relic
Infrastructure Administrator - Observability
Hyland Software
06.2021 - 03.2022
- Designed and implemented new Splunk Apps for integrating additional tools via Splunk App Builder and Python
- Established and Managed Splunk Searches and Dashboard for multiple teams
- Worked in a Hybrid Environment of Linux and Windows across on Premise and AWS
- Day to Day management of Observability Platforms running on linux servers
- Work as part of team for monitoring applications including Advanced Hostmonitor, Splunk, Dynatrace, Logicmonitor, Datadog, New Relic
- Dynatrace Migration of Internal Services, and R&D teams to Dynatrace SaaS
- Help POC and Initial Architectural Design of Dynatrace SaaS Enviroment
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Advanced Hostmonitor, Splunk, Dynatrace, Logicmonitor, Datadog, New Relic.
Infrastructure Administrator
Hyland Software
09.2019 - 06.2021
- Established and Manage Splunk Searches and Dashboard for multiple teams
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Splunk, Advanced Hostmonitor, and PagerDuty.
- Worked in a Hybrid Environment of Linux and Windows across on Premise and AWS
- Configured, Monitored, Patched, and Support Windows and Linux virtual machines
- Deployed Vmware Virtual Machines manually and via terraform scripts
- Managed Remote Hands Engagements for work in datacenters worldwide
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Network Engineer
Aktion Associates Inc.
08.2017 - 07.2019
- Create, and maintain standard operation procedure for documentation in an network operation center
- Responsible for monitoring and advising on tickets, emails, phone requests that are outstanding
- Responsible for researching current and upcoming technology, and developing business integration plans accordingly.
- Create, and maintain documentation for all hardware and software procedures during installation or support of client systems.
- Responsible for management DataCenter Infrastructure and continuous monitoring
IT Support Consultant
ES Consulting
02.2016 - 08.2017
- Review current hardware and software and advise on future purchases for clients and internal use.
- Responsible for researching current and upcoming technology, and developing business integration plans accordingly.
- Design and maintain a business continuity plan for assigned clients for their long-term goals.
- Create, and maintain documentation for all hardware and software procedures during installation or support of client systems.
Orders And Security Specialist
Intech IT Solutions
10.2014 - 01.2016
- Monitor event logs for anomalies, determine risk levels, and manage Incident Response Plan.
- Includes monitoring metrics for virus detection rates, false detection rates, malware detection rates, ransomware detection rates, unauthorized forceful removal of software, support response time, and installation time.
- Design and implement anti-phishing training for two clients. Training includes developing and conducting an email phishing campaign targeted at client staff structure utilizing Metasploit by Rapid Seven Email Phishing software.
- Monitor event triggers, report intrusions generated at targeted staff and provide training to client after campaign evaluation.
- Managed Sourcing Requests and Vendor Relations for all orders
Education
Bachelor of Science - Bachelor's Degree
University of The People
Pasadena, CA 02.2021 - 07.2023
Skills
WMI Monitoring
Timeline
Senior Software Engineer
World Wide Technology, Inc.
05.2024 - Current
Software Engineer
Staples
01.2023 - Current
Enterprise Monitoring Engineer
ECCO Select
11.2022 - 01.2023
Infrastructure Engineer - Observability
Hyland Software
03.2022 - 11.2022
Infrastructure Administrator - Observability
Hyland Software
06.2021 - 03.2022
Bachelor of Science - Bachelor's Degree
University of The People
02.2021 - 07.2023
Infrastructure Administrator
Hyland Software
09.2019 - 06.2021
Network Engineer
Aktion Associates Inc.
08.2017 - 07.2019
IT Support Consultant
ES Consulting
02.2016 - 08.2017
Orders And Security Specialist
Intech IT Solutions
10.2014 - 01.2016