Wesley Gerard
Euless,TX
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
44
44
years of professional experience
Work History
Operations Manager
Brinks Global Services
Grapevine, Texas
12.2009 - 10.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Field Service Manager
DISH
Arlington, Texas
11.2006 - 06.2008
- Developed and implemented field service policies and procedures.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Resolved customer complaints regarding field service operations.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Trained new employees on company policies and procedures related to field service operations.
Senior Chief Petty Officer IT
US Navy
, N/a
06.1980 - 10.2006
- Provided technical guidance to junior personnel on the operation of equipment and systems.
- Maintained accountability for all assigned personnel, including their training, discipline, and welfare.
- Conducted daily inspections of work areas to ensure safety regulations were followed.
- Instructed personnel on various aspects of naval operations and safety measures.
- Organized crew assignments based on qualifications and experience levels.
- Prepared reports regarding operational status for senior officers.
- Directed emergency response teams during times of crisis or natural disasters.
- Resolved conflicts between members of the command staff in a timely manner.
- Supervised the scheduling and maintenance of operational records in accordance with Navy regulations.
- Ensured compliance with applicable directives related to security protocols and procedures.
- Monitored the performance of subordinate personnel and provided feedback when necessary.
- Evaluated mission readiness through analysis of available data sources.
- Trained and managed new recruits in tactical and combat warfare.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Education
BBA - Ger
DeVry University
Villa Park, ILSkills
- Document Control
- Data Analysis
- Program Administration
- Process Improvement
- Health and safety compliance
- Customer Service
- Performance monitoring
- Logistics Oversight
- Performance reporting
- Incidents management
- Staff Training
- Performance Evaluations
Timeline
Operations Manager
Brinks Global Services
12.2009 - 10.2024
Field Service Manager
DISH
11.2006 - 06.2008
Senior Chief Petty Officer IT
US Navy
06.1980 - 10.2006
BBA - Ger
DeVry University
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