Wesley Gilliland
Knightdale,NC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
18
18
years of professional experience
Work History
Barback
Graham's Central Station
09.2006 - 10.2007
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished
Server
Cracker Barrell
11.2008 - 01.2013
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Yard House
08.2012 - 06.2023
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends as necessary.
Bartender
Kanki
07.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Server
Second Empire
12.2023 - 07.2024
- Prepared tables promptly after guest departure, allowing for efficient table turnover during high-volume periods.
- Developed strong knowledge of the menu and ingredients, enabling accurate recommendations for guests with dietary restrictions or allergies.
- Monitored inventory levels of dining room supplies and communicated needs to management in a timely manner.
- Processed payments accurately, utilizing various forms of payment methods while maintaining strict cash handling procedures.
- Increased repeat business through personalized attention given to each guest''s preferences and requests.
- Boosted restaurant sales by upselling menu items and suggesting daily specials.
- Enhanced customer satisfaction by providing efficient and courteous service during busy hours.
- Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Culinary Arts
Wake Technical Community College
Raleigh, NCBiology
The University of Texas At San Antonio
San Antonio, TXEnglish
Austin Community College
Austin, TXSkills
- Stamina and Endurance
- Complex Problem-Solving
- Anticipating Guest Needs
- Attending Multiple Customers
- Knowledge of Craft and Microbrews
- New Hire Training
- Drink Consistency
- Ability to Lift 30 Pounds
- Recipe and Menu Memorization
- Serving and Bussing
- Liquor, Beer and Wine Knowledge
- Customer Service
- Custom Drink Preparation
- Extensive Beer Knowledge
- Aloha POS
- Health Code Compliance
- Guest Satisfaction
- Organizational Abilities
- Excellent Judgment
- Wine and Beer Recommendations
- High-Volume Environments
- Credit and Cash Transactions
- Cash Register Operation
- Age Identification and Compliance
- Forecast Preparation
Timeline
Front Server
Second Empire
12.2023 - 07.2024
Bartender
Kanki
07.2023 - 12.2023
Bartender
Yard House
08.2012 - 06.2023
Server
Cracker Barrell
11.2008 - 01.2013
Barback
Graham's Central Station
09.2006 - 10.2007
Culinary Arts
Wake Technical Community College
Biology
The University of Texas At San Antonio
English
Austin Community College
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