Summary
Overview
Work History
Education
Skills
Additional Skills
Education
Timeline
StoreManager

Wesley Givens

Natchez,MS

Summary

Dependable and experienced Sales Professional with over 8 years of experience in Automotive, Auto Parts, Accessories, and retail sales. Focused individual with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Profit-minded leader with demonstrated success in driving sustained revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales. Creative individual well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies.. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

19
19
years of professional experience

Work History

Store Manager

AutoZone
10.2022 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Store Manager/Sales Manager

Harbor Freight Tools
04.2020 - 10.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Sales Associate and Buyer

Auto Group South
03.2017 - 05.2020
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost potential revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new associates in company processes, product knowledge, customer service and selling techniques.
  • Completed orders through inventory tracking system and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product issues and returns quickly and professionally.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Infantryman

United States Army
09.2011 - 10.2015
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Served with distinction earning the Expert Infantryman's Badge, Good Conduct Medal, Army Commendation Medal, Overseas Service Ribbon, Army Achievement Medal, and others.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
  • Employed various weapons systems proficiently in both offensive and defensive engagements.
  • Provided security for military installations by conducting regular perimeter patrols and monitoring access points.

Sales Associate

East Honda, Buick, Pontiac
06.2005 - 08.2007
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product issues and returns quickly and professionally.
  • Trained and developed new associates in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Completed orders through inventory tracking system and organized product deliveries to meet customer timetables.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

Education

High School Diploma -

Adams County Christian School
Natchez MS
05.1998

Business Management

Copiah Lincoln Community College
Wesson MS / Natchez MS

Agricultural Science

Mississippi State University
Starkville, MS

Associate of Applied Science - Emergency Medical Technology

Copiah-Lincoln Community College
Natchez MS

Skills

  • Merchandising Knowledge
  • Exceptional Customer Service
  • Multi-tasking strength
  • Excellent people skills
  • Sales expertise
  • Problem-solving
  • Customer relations
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Inventory management
  • Cash management
  • Outstanding communication skills
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Team building and leadership
  • Leadership development
  • Staff supervision

Additional Skills

Served with distinction in the United States Army for over 9 years, specializing in the Infantry, Combat Medical Techniques, and Heavy Equipment Operation. Certified Heavy Equipment Operator and Certified Emergency Medical Technician. Member of Alpha Gamma Rho Fraternity, Beta Tau Chapter, Mississippi State University. Im also bilingual as I can proficiently speak and understand Spanish, and I have vast experience using various office and bookkeeping software. I feel strongly that with my experience, knowledge, tenacity, and an innate ability to speak and build a rapport with anyone on any terms, makes me a potentially valuable asset to this great organization.

Education

Natchez, MS,Starkville, MS,Wesson, MS,Natchez, MS

Timeline

Store Manager

AutoZone
10.2022 - 08.2024

Assistant Store Manager/Sales Manager

Harbor Freight Tools
04.2020 - 10.2022

Sales Associate and Buyer

Auto Group South
03.2017 - 05.2020

Infantryman

United States Army
09.2011 - 10.2015

Sales Associate

East Honda, Buick, Pontiac
06.2005 - 08.2007

Agricultural Science

Mississippi State University

High School Diploma -

Adams County Christian School

Business Management

Copiah Lincoln Community College

Associate of Applied Science - Emergency Medical Technology

Copiah-Lincoln Community College
Wesley Givens