A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Explosive Detection Canine Handler
Global K9 Protection Group
Hebron, KY
03.2024 - Current
Certified and maintained compliance with the TSA Certified Cargo Screening Facility K9.
Engaged in continuing education opportunities related to handling techniques for explosive detection canines.
Monitored the canine's physical condition during long shifts to ensure their overall well-being.
Participated in regular meetings with supervisors to discuss operational objectives, goals, and challenges related to explosive detection operations.
Performed searches of vehicles, buildings, open areas, cargo containers using explosive detection canines.
Served as a representative at community outreach events focused on educating citizens about explosives detection procedures.
Provided feedback on the canine's performance after each shift and adjusted future training accordingly.
Inspected areas for explosives prior to large events or public gatherings as part of security measures.
Transported the canine safely to various locations for deployments and investigations as needed.
Recognized signs of stress in the dog due to environmental factors or fatigue from working long hours.
Conducted security checks of passengers and their baggage, ensuring compliance with TSA regulations.
Identified prohibited items in checked luggage using advanced scanning technologies.
SENIOR SECURITY OFFICER
University Of Kentucky Police Department
Lexington, KY
10.2017 - 03.2024
Checked and verified photo identification prior to granting facility access
Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors
Oversaw daily monitoring and patrolled buildings, grounds, and work sites
Regulated vehicle and pedestrian traffic onto building grounds
Secured premises and personnel by patrolling property and monitoring surveillance equipment
Responded quickly to emergencies to assess and deflect issues
Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
Worked independently and collaboratively to resolve urgent issues to protect lives and property
Patrolled and monitored premises in company vehicle, on a bicycle, and by foot
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority
Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations
Responded quickly to incidents and assessed active situations for security concerns
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility
Developed and implemented effective lesson plans to cover necessary material
Identified training needs and planned classes accordingly.
FRONT END SUPERVISOR
Kroger
Lexington, KY
01.2021 - 06.2023
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Monitored cash drawers in 17 checkout stations to verify adequate cash supply
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Mentored team members to enhance professional development and accountability in the workplace
Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Created employee schedules to align coverage with forecasted demands.
SURVEILLANCE OFFICER
The Red Mile
Lexington, KY
05.2017 - 10.2018
Updated daily logs and produced reports outlining surveillance activities
Recorded audio and video of back-end money movements
Monitored guests for signs of suspicious or criminal activity
Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas
Identified and documented unauthorized actions by employees
Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor
Researched cheating methods and advantage play systems to quickly identify illegal activity
Used electronic surveillance cameras to watch tables and other gambling activities on the gaming floor, tracking suspicious activities and documenting identified violations
Reported violations of policies, laws, and suspicious behaviors to on-site security personnel or local law enforcement
Oversaw floor agents during interactions with customers
Identified illegal activities and alerted floor security personnel to address concerns
Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs
Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members, and casino patrons.
WAREHOUSE WORKER
Amazon
Lexington, KY
04.2017 - 10.2017
Loaded, unloaded, and moved material to and from storage and production areas
Checked packages and merchandise for damage and notified vendors
Performed general housekeeping and cleaning tasks
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
Consistently lifted materials weighing as much as 100 pounds
Completed cycle counts and monthly inventory
Verified quantity and description of materials received by checking merchandise against packing list
Used handheld scanners to efficiently track and maneuver freight throughout the distribution network
Helped train new employees in safe practices and warehouse procedures
Strapped items down over protective padding to secure throughout transportation
Streamlined material delivery processes which increased efficiency and reduced downtime
Used machinery and equipment such as box cutters, shrink-wrap guns, and electric pallet jacks.