Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wesley Green

Quakertown,PA

Summary

Experienced customer service professional with a proven track record of supporting clients across various communication channels. Recognized for problem-solving skills, empathy, and clear communication in high-pressure situations. Seeking to deliver exceptional support by utilizing strengths in troubleshooting, attention to detail, and ability to work independently. Additionally, possess creative experience in video editing, content creation, and visual storytelling.

Overview

12
12
years of professional experience

Work History

Customer Service Representative II / Financial Services Representative II

QNB Bank
09.2017 - 05.2023
  • Progressed from Financial Services Rep I to Customer Service Rep II over nearly 6 years of service
  • Delivered in-person and phone-based customer service, handling inquiries related to loans, fraud prevention, account access, and online banking
  • Managed teller transactions, balanced vaults, ATMs, and drawers with high accuracy
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed account maintenance tasks, ensuring accuracy and compliance with bank policies.
  • Identified and investigated fraudulent activity, safeguarding client accounts
  • Served as front-desk receptionist, routing vendors and managing visitor flow
  • Taught a “Principles of Banking” class to local 6th graders, representing QNB Bank in community outreach
  • Troubleshot technological issues for customers, ensuring smooth online and mobile experiences
  • Praised for calm, professional demeanor and ability to de-escalate tense customer interactions

FedEx Delivery Driver

FedEx
09.2024 - 02.2025
  • Operated delivery vehicles in compliance with all traffic regulations and company policies.
  • Delivered packages efficiently while adhering to safety protocols and timelines.
  • Delivered 120-260 packages daily with time management and attention to detail
  • Managed route planning to optimize delivery schedules and reduce fuel consumption.
  • Maintained accurate records of deliveries, including tracking information and customer signatures.
  • Ensured customer satisfaction at doorsteps, including handling delivery issues
  • Navigated changing routes and weather conditions independently

Warehouse Associate

Aldi Inc.
10.2023 - 06.2024
  • Operated rider pallet jack and stacked products efficiently and safely
  • Maintained high productivity in both team and solo shifts

Team Leader / Supervisor

Chick-fil-A
05.2013 - 08.2016
  • Supervised and scheduled team of 10–15 staff
  • Resolved customer complaints and ensured quality service
  • Developed and implemented training programs to enhance employee performance and customer service skills.
  • Balanced registers and supported opening/closing procedures

Education

High School Diploma -

Quakertown Community Senior High School
06.2015

Skills

  • Customer Service
  • Empathy
  • Problem Solving
  • Communication
  • Phone & In-Person Support
  • Fraud Prevention
  • Microsoft Office
  • Google Workspace
  • Detail-Oriented
  • Self-Motivated
  • Teamwork and Collaboration
  • Valid Driver's license

Languages

English

Timeline

FedEx Delivery Driver

FedEx
09.2024 - 02.2025

Warehouse Associate

Aldi Inc.
10.2023 - 06.2024

Customer Service Representative II / Financial Services Representative II

QNB Bank
09.2017 - 05.2023

Team Leader / Supervisor

Chick-fil-A
05.2013 - 08.2016

High School Diploma -

Quakertown Community Senior High School

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