Summary
Overview
Work History
Education
Skills
Criminal History
Timeline
Generic

Wesley Gross

Saint Paul,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

16
16
years of professional experience

Work History

Logging Coordinator

Hemlock Lumber Inc.
Coeburn, VA
01.2004 - 10.2009
  • Liaised with forestry personnel to communicate forest harvesting or management plans, procedures and schedules.
  • Coordinated and managed new worksites by dismantling, moving and setting up equipment.
  • Planned or scheduled grading, sorting or yarding activities and other logging operations.
  • Supervised and coordinated worker engagement in logging operations or silvicultural operations.

Customer Service Representative

SYKES
Wise, VA
06.2003 - 01.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Owner/Operator

Full Throttle Auto Body
Coeburn, VA
01.2001 - 05.2003
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Logger

Hemlock Lumber Company
Coeburn, VA
04.1996 - 10.2000
  • Cleaned, maintained and inspected chainsaws on daily basis before each shift.
  • Measured logs and checked logs for defects.
  • Sheared off limbs using various type of power equipment and chainsaws.
  • Worked closely with other loggers to drag timber to loading deck.

Assistant Manager

Big Boys Pizza
Coeburn, VA
07.1994 - 04.1996
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Sales Representative

Economy Home Improvement
Coeburn, VA
06.1993 - 06.1994
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.

Education

Advanced Diploma -

Coeburn High School
Coeburn, VA
06.1993

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Planning and Coordination
  • Self-Motivated
  • MS Office
  • Problem-Solving
  • Attention to Detail
  • Teambuilding

Criminal History

I became involved with Drugs during the year 2013. I was charged and pled guilty to drug conspiracy in 2015. I served 6 years in Federal Prison.


I was also charged during this time with minor theft under $500. I took a schedule 40 plea with this charge and plead no contest with the charge to be dismissed after 1 year even though I still believe in my innocence.


This time period of my life goes against everything. I have ever done. Anyone who knew me were shocked at my behavior. I make no excuses but I would like to offer a brief explanation of mitigating factors. My father died in December of 2012. I was undergoing treatment for spinal stenosis of my neck and given large doses of opiates which I became physically dependent upon.

My behavior was inexcusable but it by no means is a reliable indicator of who I am. I am looking for a chance to return to who I was prior to my mistakes.

Timeline

Logging Coordinator

Hemlock Lumber Inc.
01.2004 - 10.2009

Customer Service Representative

SYKES
06.2003 - 01.2004

Owner/Operator

Full Throttle Auto Body
01.2001 - 05.2003

Logger

Hemlock Lumber Company
04.1996 - 10.2000

Assistant Manager

Big Boys Pizza
07.1994 - 04.1996

Sales Representative

Economy Home Improvement
06.1993 - 06.1994

Advanced Diploma -

Coeburn High School
Wesley Gross