Wesley Hale

• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Over $750,000 in sales award

• Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Completed store opening and closing procedures.
• Processed cash, credit, debit, and check payments.
• Trained and mentored new employees.
• Tracked, analyzed and reported store sales performance metrics to store manager.
• Over $750,000 in sales award

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Achieved or exceeded company-defined sales quotas.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Confirmed accuracy, quality and quantity of materials received and listed on BOL.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded, and moved material to and from storage areas.

Dealing with timeshare first and foremost make a friend! This builds trust within your customer which must be established. A relationship is built by finding commonality between myself and the customer. Simply, listening and being able to relate is key. It shows you care and you're a real person just like them! I then use the information discovered about the client to illustrate how beneficial the product will be for them and their family. Value is then recognized by the customer and recommendations are made. When closing a plan is put in place to save money and make memories that the family deserves!