Wesley Hands III
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Talented Assistant Manager with excellent conflict resolution skills and more than two years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in Microsoft operations and proficient in POS system operation.
Overview
7
7
years of professional experience
Work History
ITS Manager
MJR Digital Cinemas
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed physical inventory counts each week.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Assistant Manager
MJR Digital Cinemas
10.2018 - 03.2020
- Trained employees and oversaw production staff, department leaders and shift managers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Trained team members in successful strategies to meet operational and sales targets.
Retail Sales Associate
Aldis Inc.
12.2019 - Current
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise each morning, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Supported efficient and timely replenishment of sales floor merchandise.
Supervisor
MJR Universal Grand 16
07.2017 - 10.2018
- Received training and certification from MJR to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Worked with supervisors to resolve conflict, to improve operations and provide exceptional customer service.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Accessory Installer
Ground Effects Inc.
04.2019 - 05.2019
- Installed rock rails, side steps, and hood graphics on Jeep Grand Cherokee's.
- Communicated issues to leaders and helped develop solutions.
- Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.
Delivery Driver
FedEx:Ground
09.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
Roseville High School
Roseville, Michigan2016
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Macomb Community College
Skills
- Staff management
- Resolution Specialist
- Employee performance evaluations
- Special Project management
- Operations management
- Financial management
- Staff supervision
- Customer service
- Employee scheduling
- Training
References
- Andrew Anagnostopulos - General Manager (586-929-8586)
- Russell Johnson -Head of Security (248-460-6836)
- Dorien Harris - Manager (313-595-8199)
- Autumm Carlisle - Shift Manager/Supervisor (248-835-3802)
- Mary Kwiatkowski - General Manager (586-718-4788)
Timeline
ITS Manager
MJR Digital Cinemas
09.2021 - Current
Delivery Driver
FedEx:Ground
09.2020 - 02.2021
Retail Sales Associate
Aldis Inc.
12.2019 - Current
Accessory Installer
Ground Effects Inc.
04.2019 - 05.2019
Assistant Manager
MJR Digital Cinemas
10.2018 - 03.2020
Supervisor
MJR Universal Grand 16
07.2017 - 10.2018
High School Diploma -
Roseville High School
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Macomb Community College
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