Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Harmon

Rochester,NY

Summary

Professional with solid background in youth support, skilled in conflict resolution, mentorship, and crisis intervention. Strong focus on team collaboration and achieving results, flexible with changing needs. Proven ability to build trust and rapport with youth, while implementing effective support strategies. Reliable, empathetic, and adaptable with excellent communication and organizational skills.

Overview

17
17
years of professional experience

Work History

Utility Operator

American Packaging
06.2024 - 10.2024
  • Enhanced safety procedures by conducting regular inspections of utility systems and reporting any concerns or issues.
  • Participated in ongoing training programs to stay current with industry best practices and maintain technical expertise in utility operations management techniques.
  • Collaborated with other departments to coordinate utility usage, minimizing disruptions to plant operations.
  • Facilitated smooth transitions between shifts through thorough handover briefings, ensuring continuity in plant operations.

Direct Support Staff Member

OPWDD
05.2024 - 06.2024
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Improved client well-being by providing emotional support and fostering strong relationships.

Youth Support Specialist

Industry Residential
08.2015 - 03.2024
  • Mentored and guided youths through the process of developing leadership skills, fostering a sense of responsibility and accountability in their actions.
  • Maintained detailed case notes on each participant''s progress throughout their involvement in the program.
  • Addressed behavioral issues effectively, fostering a safe and supportive environment for all participants.
  • Improved youth engagement by implementing creative and interactive activities tailored to individual needs.
  • Participated in regular staff meetings to discuss participant progress, share ideas, and collaborate on improvements or modifications within the program structure itself.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety within the program setting.
  • Collaborated with other team members to develop comprehensive support plans for each youth, ensuring their success in the program.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Delivered youth transitional assistance in areas of education, life skills and career development.

Youth Care Professional

Hillside Family of Agencies
07.2013 - 08.2015
  • Promoted leadership skills among youth through team-building exercises and project-based learning activities.
  • Maintained accurate records of participant progress, attendance, and behavioral incidents for review during regular staff meetings or when requested by parents/guardians or other relevant parties involved in youth''s lives.
  • Organized community outreach events, exposing young people to new experiences and opportunities for personal growth.
  • Actively participated in professional development opportunities to stay current with best practices in the field of youth care and apply new knowledge for better results.
  • Collaborated with other professionals to develop comprehensive care plans for individual youths, ensuring their specific needs were addressed.
  • Coordinated recreational outings that encouraged social interaction while also teaching valuable life lessons about teamwork and perseverance through challenging situations.
  • Supported emotional well-being of participants by creating an inclusive environment that respected diverse backgrounds and perspectives, fostering stronger interpersonal connections between peers.
  • Implemented behavior management strategies to maintain a structured and supportive environment for all participants.

Team Manager

Sutherland Global
06.2011 - 07.2013
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Department Manager

Wal-Mart Supercenter
06.2009 - 11.2011
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Manger

MacDonalds
09.2007 - 11.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

No Degree - Bible Studies

Robert's Wesleyn
Rochester, NY
06-2026

High School Diploma -

John Marshall
Rochester, NY
08.2007

Skills

  • Youth counseling
  • Restorative practices
  • Mental health support
  • Life skills coaching
  • Multicultural competence
  • Creative expression
  • Mental health awareness
  • Trauma-informed care
  • Time management
  • Problem-solving
  • Multitasking
  • Organizational skills
  • Excellent communication
  • Certified in CPR/AED
  • Self motivation
  • Behavioral management
  • Conflict resolution
  • Computer literacy
  • Crisis intervention

Timeline

Utility Operator

American Packaging
06.2024 - 10.2024

Direct Support Staff Member

OPWDD
05.2024 - 06.2024

Youth Support Specialist

Industry Residential
08.2015 - 03.2024

Youth Care Professional

Hillside Family of Agencies
07.2013 - 08.2015

Team Manager

Sutherland Global
06.2011 - 07.2013

Department Manager

Wal-Mart Supercenter
06.2009 - 11.2011

Manger

MacDonalds
09.2007 - 11.2009

High School Diploma -

John Marshall

No Degree - Bible Studies

Robert's Wesleyn

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