Wesley Haynie
Lockport,NY
Summary
Dynamic leader with a proven track record in enhancing sales strategies and customer satisfaction at iTech Marketing Group. Excelled in lead database management and demonstrated exceptional people skills, contributing to significant team achievements. Skilled in retail loss prevention and fostering professional relationships, consistently achieving and surpassing sales targets.
Overview
37
37
years of professional experience
Work History
Sales Associate
ignite services
Lockport, NY
01.2025 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Tracked sales performance metrics to identify trends in market place.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives and achieved established goals.
Senior Sales Analyst
itech marketing group
Clarence, NY
10.2015 - 12.2024
- Assessed requisitions each month to ensure accuracy and reconciled transactions.
- Assisted in the development of new business opportunities through prospecting activities.
- Conducted research on competitors' products and pricing strategies.
- Administered data in CRM tool to encourage efficient and productive use of resources.
- Proposed innovative methods for increasing customer loyalty and retention rates.
- Maintained accurate records of all transactions related to sales operations.
- Conferred with personnel to support successful functioning of newly implemented systems or procedures.
- Developed and refined specific customer segments based on demographic information, customer performance and customer decision criteria.
- Evaluated effectiveness of existing sales tactics and recommended changes as needed.
- Drove performance report development and crafted insightful analysis to produce demonstrable improvements and results.
- Analyzed sales data to identify trends and areas for improvement.
- Developed and implemented research tools, completed results reporting and made actionable recommendations to management.
- Implemented strategies for improving customer service experience and satisfaction levels.
- Provided guidance to sales team members regarding best practices for closing deals.
- Analyzed sales data to identify trends and patterns in customer behavior.
Credit and Collection Manager
Northstar Location Services
Cheektowaga, NY
08.2008 - 02.2015
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Researched and resolved billing and invoice problems.
- Verified details of transactions, funds received and total account balances.
- Coordinated approval processes for accounts payable invoices.
- Coded general ledger and processed vendor invoice payments.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- OPY Monitored payments due from clients and promptly contacted clients with past-due payments.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Updated accounts with documentation of interactions and current information.
- Analyzed competitors and market trends to facilitate business growth.
- Renegotiated payment terms with dozens of suppliers.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Established clear methods for determining proper process with each customer type.
- Collaborated with legal resources and recovery teams to manage default issues.
- Managed relationships with tax authorities, bankers and auditors.
- Contacted customers in person at personal and business locations to collect payments directly.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
General Manger Collections and Debt Purchesing
Titan managnent
Lawrenceville, GA
06.2004 - 07.2007
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Oversaw product development initiatives from concept through completion stages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
62B
US Army National Guard
Augusta, GA
05.1988 - 05.2006
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Business Administration And Management
Purdue Global
Davenport, IA10-2017
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Upselling and cross-selling
- Lead database management
- Excellent people skills
- Calm demeanor
- Policy and procedure adherence
- Positive and professional
- Sales training
- Problem-solving
- Flexible schedule
Accomplishments
- honorable discharge over 15 years of military dedication
- community involved with youth and coaching
Timeline
Sales Associate
ignite services
01.2025 - Current
Senior Sales Analyst
itech marketing group
10.2015 - 12.2024
Credit and Collection Manager
Northstar Location Services
08.2008 - 02.2015
General Manger Collections and Debt Purchesing
Titan managnent
06.2004 - 07.2007
62B
US Army National Guard
05.1988 - 05.2006
Bachelor of Science - Business Administration And Management
Purdue Global
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