Wesley Helton
Martin,TN
Summary
Seeking a Congress Operations Specialist role, offering 7 years of experience in planning, administrative, and project management. Expertise in coordinating team activities, administering schedules, and ensuring compliance with organizational policies. Skilled in maintaining accurate records and providing exceptional support in community service settings.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
St. John's Community Services
11.2021 - Current
- Monitor and address needs of
- Facilitate involvement in recreational activities to promote individual wellbeing, adhering to prescribed care plans for medication administration.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team via Therap Services.
Customer Service Representative
Edfinancial Services
11.2021 - 03.2022
- Maintained comprehensive records of customer interactions to support account management and loan servicing needs
- Collaborated with team members to meet customer needs, contributing to improved client satisfaction
- Offered clear explanations on loan services and payment procedures, resolving intricate account inquiries.
Residential Team Leader
St. John's Community Services
03.2021 - 11.2021
- Led team of 7 direct support professionals in executing support strategies for individuals with disabilities, meeting established objectives.
- Organized staff schedules to ensure continuous, 24/7 coverage and maintained accurate financial records according to organizational guidelines.
- Mentored new hires in job duties, company policies, and best practices to ensure, enrich, contribute to the wellbeing of individuals supported.
- Ensured compliance with regulatory standards by maintaining accurate documentation and staying current on industry guidelines and policies.
Direct Support Professional
St. John's Community Services
01.2019 - 03.2021
- Monitor and address needs of
- Record behavioral changes and daily activities using Therap Services to maintain accurate client records.
- Facilitate involvement in recreational activities to promote individual wellbeing, adhering to prescribed care plans for medication administration.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team via Therap Services
Cashier/Trainer
Dairy Queen
08.2014 - 08.2016
- Managed financial transactions efficiently, ensuring accurate processing of payments and maintenance of balanced cash drawers.
- Delivered high-quality customer service by addressing inquiries, resolving issues, and fostering welcoming store environment
- Trained new staff, emphasizing importance of organization, punctuality, and teamwork within retail setting.
Education
Health and Human Performance -
University of Tennessee at Martin
Martin, TN05.2020
Skills
- Supervision
- Customer Service
- Project Management
- Time Management
- Communication
- Problem Solving
- Microsoft Office
- Customer Relationship Management
- Behavioral Management
Affiliations
- Alpha Phi Omega
- Phi Beta Sigma Fraternity, Incorporated
Timeline
Direct Support Professional
St. John's Community Services
11.2021 - Current
Customer Service Representative
Edfinancial Services
11.2021 - 03.2022
Residential Team Leader
St. John's Community Services
03.2021 - 11.2021
Direct Support Professional
St. John's Community Services
01.2019 - 03.2021
Cashier/Trainer
Dairy Queen
08.2014 - 08.2016
Health and Human Performance -
University of Tennessee at Martin
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