Wesley Henderson

Replaced empty kegs and soda syrups. Checked ID cards and verified bar guests were of legal age. Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift. Learned how to make wide variety of mixed drinks. Coordinated with servers and bartenders to maintain smooth operation of bar area.

Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas. Operated POS system to collect payments from customers. Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events. Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools. Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices. Contributed to creating seasonal drink menus by providing feedback on popular customer choices.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities. Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases. Solved customer challenges by offering relevant products and services. Answered customer questions about sizing, accessories, and merchandise care. Prepared merchandise for sales floor by pricing or tagging. Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates. Operated and maintained laser engraving machine.

My maintained responsibilities during my tenure included, staff scheduling, hiring, training(course and shop personnel) and onboarding. Supervision of daily course and shop operations. Provide members with a full understanding of club and course policies and operations. Systematize Inventory and shop product. Design and maintain digital cart boundaries mapped via. satellite. Supported event planning efforts for tournaments held at the country club, including setting up, running and breaking down the tournaments.

Re-griped and re-shafted golf clubs. Maintained a neat and organized sales floor across all departments. Operate the insight golf simulator. Provide customers with advice tailored to their game through expert product and golf knowledge. Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. Helped customers locate products and checked store system for merchandise at other sites. Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities. Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction. Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Greeted customers entering store and responded promptly to customer needs. Take a fulfill customer orders in both english and spanish. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Contributed to store success by maintaining high standards of cleanliness throughout the facility. Restocked and organized merchandise in front lanes.

Mentored new employees on cashier duties and best practices, improving overall staff performance.