Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Hood

Okemos,Michigan

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Overview

29
29
years of professional experience

Work History

Food Clerk

Meijer
02.2024 - Current
  • Assisted customers in finding products, resulting in increased sales and positive feedback.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Managed inventory levels effectively, ensuring adequate stock while minimizing waste due to spoilage or expiration.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Arranged items in display cases to promote sales.
  • Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
  • Adhered strictly to all company policies regarding sanitation, allergen control measures, preventing cross-contamination of foods.
  • Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted routine equipment maintenance checks, addressing any issues proactively for continuous operation efficiency.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.

Owner/Luthier

SteelBelly Guitars
01.2014 - Current
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Interacted well with customers to build connections and nurture relationships.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Prepared annual budgets with controls to prevent overages.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Project Lead

Centaurus Property Management
02.2010 - 12.2013
  • Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Produced quality standards, checklists, report templates, and processes.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
  • Conducted thorough risk assessments to identify potential issues early on, allowing for proactive mitigation strategies to be implemented.
  • Facilitated workshops to collect project requirements and user feedback.
  • Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained quality assurance standards while managing large-scale projects, resulting in significant reductions in defects and rework.
  • Coordinated with vendors to secure competitive pricing on materials, ensuring cost-effective procurement practices were maintained across all projects.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Recruited, hired and supervised resources to staff project team.
  • Reduced risk and coordinated project specifications to meet safety and federal compliance.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Bartender Shift Manager

Le Roundup
09.2003 - 08.2010
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Spearheaded staff training sessions on relevant topics such as safe alcohol service, food handling practices, and customer engagement techniques.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Developed unique events and special promotions to drive sales.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Bar Manager

Club Kaos
10.1997 - 08.2003
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Developed unique events and special promotions to drive sales.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Assistant Manager

Earful Of Books
03.1995 - 09.1997
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Launched quality assurance practices for each phase of development
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Diploma - High School

L.D. Bell
Bedford, TX
1991

Skills

  • Deductive Reasoning
  • Merchandising skills
  • Resupplying cash register lines
  • ID Verification
  • Customer service-focused
  • Total Sales Reconciliation
  • Order Filling
  • Payment Collection
  • Cash Register Operation
  • Workplace Safety
  • Price Identification
  • Refunds and exchanges
  • Updating prices
  • Menu item preparation
  • Fixing displays
  • Unloading Deliveries
  • Basic Mathematics
  • Sanitizing surfaces
  • POS Systems
  • Monitoring inventory
  • Product Recommendations
  • Customer Relations
  • Drawer management
  • Accurate Cash Handling
  • Department operations
  • Seasonal displays
  • Coin and Currency Counting
  • Team Leadership
  • Shelf organizing
  • Cleanliness and sanitation
  • Liquor regulations and compliance
  • Point of sale operation
  • Item scanning
  • POS system knowledge
  • Opening and closing procedures
  • Display Setup
  • Invoice Processing
  • Inventory Management
  • Shipment Procedures
  • Loss Prevention
  • Social Perception
  • Reliable and Responsible
  • Active Listening
  • Cash Drawer Balancing
  • Merchandise Stocking
  • Purchase assistance
  • Assisting customers
  • Retail Sales
  • Merchandise Packaging
  • Product ordering
  • Punctual and Reliable
  • Quality Inspections
  • Cleaning and sanitation
  • Stock Rotation
  • Food safety knowledge
  • Team Collaboration
  • POS transactions
  • Security Monitoring
  • Food Preparation
  • Menu Planning
  • Stock replenishment
  • Team contribution
  • Relationship Building

Timeline

Food Clerk

Meijer
02.2024 - Current

Owner/Luthier

SteelBelly Guitars
01.2014 - Current

Project Lead

Centaurus Property Management
02.2010 - 12.2013

Bartender Shift Manager

Le Roundup
09.2003 - 08.2010

Bar Manager

Club Kaos
10.1997 - 08.2003

Assistant Manager

Earful Of Books
03.1995 - 09.1997

Diploma - High School

L.D. Bell

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Wesley Hood