Wesley Irish
Providence,RI
Summary
Currently, a diligent desktop liaison with solid background in computer troubleshooting and hardware maintenance. Within my role I am an innovative technology professional utilizing several years of diverse experience skilled in enhancing systems and aligning technical solutions with business objectives. Utilizes knowledge of network configuration to enhance system reliability. Track record of providing excellent customer service and successfully managed system installations and software upgrades in a team environment, ensuring seamless operations. Demonstrated expertise in problem-solving and technical support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computer Technician
A3 Solutions
01.2023 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Recovered critical information from data back ups to restore functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Education
No Degree - Information Technology
CCRI
Warwick, RI09-2016
Skills
- Workforce Management
- Project Management
- Fraud Protection
- Microsoft Office Suite
- Google Drive
- LexisNexis
- Quality Improvement
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- System Upgrades
- Hardware and software installation
- Printers and Peripherals Installation
- Technical Support
- Remote Support
- System diagnostics
- Technical Analysis
- Virus Removal
- System Testing
- Analytical Thinking
- Hardware Configuration
- Programming
- PC refurbishment
- Installation Management
- Network configuration
- Help Desk Support
- Wireless Networking
- Web Security
- Network Security
- System Backup
- Relationship Building
- Quality Assurance Controls
- IT Security Management
- Data Recovery
- Issue Tracking
- Disaster Recovery
- Software Licensing
Certification
- AWS Certified Solutions Architect – Associate - Amazon Web Services.
Timeline
Computer Technician
A3 Solutions
01.2023 - Current
No Degree - Information Technology
CCRI
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