Wesley Jackson

• Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
• Reduced tenant turnover with consistent attention to detail in lease administration, maintaining maintenance schedules and renewal processes.
• Scheduling recurring maintenance appointments across company portfolio of 114 properties in Oregon, Washington, California, and Hawaii. Including annual fire and sprinkler testing, backflow testing, catch basin cleaning, roof clean and detail, and parking lot maintenance.
• Scheduling repairs identified during testing and drafting service contracts for preventative maintenance and for repairs.
• Ensuring each property is in accordance with city municipality guidelines and regulations for health and safety standards.
• Foster and maintain vendor relationships by selecting vendors, negotiating contracts, monitoring performance, and mitigating risks.
• Helping optimize supply chain, ensure compliance, and achieve overall business success.
• Conducted thorough applicant screening processes that included credit checks, employment verification, and reference validation resulting in high-quality tenant selection.

On a typical day at PDX as a Passenger Service Agent I was responsible for:

• Establishing and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Escorted differently-abled passengers from terminal to aircraft.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining calm demeanor throughout daily operations.
• Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
• Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
• Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Maintained accurate records of flight information to provide timely updates to passengers.
• Collaborated with airline personnel to facilitate seamless coordination between departments.
• Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
• Educated passengers on safety procedures and provided assistance to differently-abled passengers
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Working as a Passenger Service Agent PDX on a typical work day I was responsible for:

• Developing and implemented strategies to minimize customer wait times.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Escorted differently-abled passengers from terminal to aircraft.
• Educated passengers on safety procedures and provided assistance to disabled passengers
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Produced and shared customer service reports to support management decision-making.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Worked as a driver for The Porter Pros LLC under contract at the Audi Service Center of Portland. I was responsible for delivering and picking up customer cars to and from the Audi Service Center.

In a typical work day

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed all relevant traffic laws and safety regulations.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Obtained signatures from customers upon delivery of goods.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

• Over the course of three summers I coached for the US Sports Nike Lacrosse Camp.
• Located at my alma mater Lakeridge High School. I coached players ages 7-13 teaching the basics of lacrosse.
• I worked alongside other coaches as a team to strategize the best course of action to coach 100+ kids at a time
• Maintained safe, fun, and educational environment.
• This was an enjoyable experience being able to teach the skills of a sport that I am very passionate about to the next generation of young players.

• Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
• Trained and assisted new kitchen staff members.
• Maximized sales potential by properly prepping, storing, and rotating food products.
• Kept kitchen up to code for health and safety inspections.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.