Wesley Jackson
San Diego,CA
Summary
Accomplished leader with a proven track record at Sea World San Diego, adept in task delegation and customer service. Enhanced team efficiency and customer loyalty through expert problem-solving and effective communication. Excelled in policy enforcement and mentoring, significantly contributing to operational success and positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Supervisor Culinary
Sea World San Diego
07.2024 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Unarmed Security Guard
Elite Security and Staffing
04.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Patrolled commercial property and associated parking garage.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
Food and Beverage Ambassador
Sea World San Diego
03.2023 - 07.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered prompt service to prioritize customer needs.
Guest Services Ambassador
Sea World San Diego
06.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
San Diego Unified School District
San Diego, CA06.2024
Skills
Training and mentoring
Issue Resolution
Policy Enforcement
Task Delegation
Customer Service
Professional and Courteous
Good Judgment
Problem-solving abilities
Excellent Communication
Certification
- Security Guard - 8 hour class
Timeline
Assistant Supervisor Culinary
Sea World San Diego
07.2024 - Current
Unarmed Security Guard
Elite Security and Staffing
04.2024 - Current
Food and Beverage Ambassador
Sea World San Diego
03.2023 - 07.2024
Guest Services Ambassador
Sea World San Diego
06.2022 - 09.2022
- Security Guard - 8 hour class
High School Diploma -
San Diego Unified School District
Similar Profiles
Orlando EscobedoOrlando Escobedo
Sales Associate at Sea World San DiegoSales Associate at Sea World San Diego
Joshua MershonJoshua Mershon
Lead Cook at Sea World San DiegoLead Cook at Sea World San Diego
Anahla ArreolaAnahla Arreola
Assistant Coach/Game Operator at Sea World San DiegoAssistant Coach/Game Operator at Sea World San Diego