Wesley Jean
Fort Lauderdale,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success, and achieving positive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member / Customer Service
McDonald's
Fort Lauderdale, FL
05.2024 - 02.2025
- As a Crew Member at McDonald's, I provided fast and accurate service in a high-volume environment, ensuring customer satisfaction through efficient handling of orders at the front counter and drive-thru. I resolved customer complaints professionally, maintained cleanliness and organization in the dining and kitchen areas to meet health and safety standards, and processed payments accurately. Additionally, I trained and mentored new team members on store procedures and customer service standards, contributing to a smooth and efficient team operation.
- Brewed and served coffee and tea with preferred add-ins.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Worked in the preparation of food items, such as sandwiches.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Wiped down tables and equipment, swept and refilled stock.
Banking Customer Service Representative
Teleperformance USA
Pompano Beach, Florida
08.2024 - 01.2025
- As an ATM Fraud Customer Service Representative at TelePerformance, I handled customer inquiries related to fraudulent ATM transactions, providing accurate and timely resolutions to prevent future issues. I effectively identified patterns of fraud, escalated complex cases to the appropriate departments, and educated customers on security measures to protect their accounts. My ability to stay calm under pressure and deliver efficient solutions contributed to high customer satisfaction ratings. Good knowledge of financial software, fast problem-solving, and good computer skills.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Operated a variety of machinery and tools safely and efficiently.
Front Desk Receptionist/Help Desk Technician
Chatelet Hotel
Haiti, Cap-H
10.2022 - 11.2023
- As a Front Desk Receptionist and Help Desk Associate at Chatelet Hotel, I managed guest check-ins and check-outs, handled reservations, and provided concierge services to ensure a smooth, pleasant guest experience. I assisted guests with inquiries and resolved complaints professionally, ensuring customer satisfaction. In my Help Desk role, I provided technical support by troubleshooting guest issues with Wi-Fi, room technology, and other hotel services. My ability to multitask and deliver excellent customer service contributed to improved guest satisfaction and positive reviews.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Input customer data into reservation systems and updated to reflect room changes.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Conducted regular maintenance checks on equipment such as printers or scanners.
Help Desk Technician, and Photographer
STK Production
Haiti, Cap-H
02.2021 - 12.2022
- At STK Production, I repaired computers and provided technical support by troubleshooting hardware and software issues. I also handled photography for various projects, ensuring high-quality image capture and editing. Additionally, I managed data entry tasks with accuracy using Microsoft Office tools, such as Excel and Word, and company software, ensuring organized and reliable record-keeping. My ability to multitask and adapt to different roles helped maintain smooth operations and meet company objectives.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Resolved network connectivity issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Customer Service / Retail Associate/Customer Service Cashier
G5 Enterprise Store
Haiti, Cap-H
11.2019 - 12.2020
- As a Retail Associate and Customer Service Representative at G5 Enterprise Store, I assisted customers with product selection, provided knowledgeable recommendations, and ensured a positive shopping experience. I managed inventory, restocked shelves, and maintained product displays to enhance store organization, and increase sales. I handled customer inquiries and resolved complaints efficiently, ensuring customer satisfaction. Additionally, I processed transactions accurately at the register, and supported the team by training new employees on store procedures and customer service standards.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Operated cash register to process payments from customers.
Education
Bachelor's Degree - Computer Science
ANTENOR FIRMIN UNIVERSITY
Cap-H, Haiti04.2023
Google IT Support Certificate - Google IT Support Specialist
Coursera
Online SchoolCertificate of Security Officer - Security Officer
Wendell Security Shool
Tallahassee, FL08-2024
High School Diploma -
Francoix Cappoix
Haiti, Port-de-Paix07-2018
Skills
- Customer Service and Sales
- Data Entry and Accuracy
- Fraud Prevention and Investigation
- Security and Risk Management
- IT Support and Troubleshooting
- POS and Banking Systems
- Networking and System Administration
- Team Collaboration and Adaptability
- Store opening and closing
- Drive-thru operations
- Verbal and written communication
- Maintenance and repair
- Customer service
- Multitasking and organization
Languages
- English
- French
- Creole
- Spanish
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Limited
Certification
- IT Support Specialist
- Security Officer
- Bachelor's Degree in Computer Science
- Sales
Timeline
Banking Customer Service Representative
Teleperformance USA
08.2024 - 01.2025
Crew Member / Customer Service
McDonald's
05.2024 - 02.2025
Front Desk Receptionist/Help Desk Technician
Chatelet Hotel
10.2022 - 11.2023
Help Desk Technician, and Photographer
STK Production
02.2021 - 12.2022
Customer Service / Retail Associate/Customer Service Cashier
G5 Enterprise Store
11.2019 - 12.2020
Bachelor's Degree - Computer Science
ANTENOR FIRMIN UNIVERSITY
Google IT Support Certificate - Google IT Support Specialist
Coursera
Certificate of Security Officer - Security Officer
Wendell Security Shool
High School Diploma -
Francoix Cappoix
Similar Profiles
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's