WESLEY JOHNSON
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Cardiac Device Specialist
Rhythm Management Group
05.2022 - Current
- Application of cardiac knowledge through heart electrophysiology with cardiac devices through remote monitoring for hospitals and clinics
- Analyzing cardiac rhythms and and device settings on reports for different patients needs
- Completing on average 35-45 routine cardiac remote monitoring reports per day
- Alerting hospitals, clinics, and physicians through emailing, calling, and texting for patient heart arrhythmias
- Alerting for device therapies and abnormalities i.e ATP and shock therapy, device parameters, lead impedances, battery life, sensing values, and thresholds
- Observing, writing, and sending patient reports through Rhythm Synergy and PaceArt for routine reports and heart failure reports every 31 to 91 days
- Correlating with HIPPA laws to use different clinical and hospital EMR computer systems such as Cerner and EPIC for patient antiarrhythmic and blood thinner medications.
Customer Service Representative
Vital Connect
11.2021 - 05.2022
- Servicing patients by monitoring patch connections and calling to connect new patches to patients in need
- Initializing new patches and troubleshooting disconnected patches for patients in bad and low signal areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cardiac Device Specialist
Atrium Sanger Heart and Vascular
04.2021 - 11.2021
- Navigation through all remote monitoring sites for Abbott, Medtronic, Boston Scientific, and Biotronik to observe and report to the physician through alerts, trends, lead and battery function, and device therapies for arrhythmias
- New device implant wound assessment: to check for infections and or proper wound healing at the incision site after surgery
- Reporting and saving patient findings through the Paceart program for the physician; based on patient medications and prior cardiac procedures in conjunction with device indications in the Canopy program
- Setting appointments through the EPIC program and physician orders in the Canopy program
- Communication through the Teams program for team meetings and updates
- Communication through the Halo program for urgent device function, wound checks, and messaging with physicians, nurse practitioners, and other staff for the patient.
Holter Monitor Technician
BioTel Heart
07.2020 - 04.2021
- Communicating and assisting team members on patient’s rhythm trends
- Applies and adjusts cardiac rhythm templates for clinics & doctors offices
- Reports urgent and emergent cardiac arrhythmias.
- Completed job reports and logs immediately following service calls.
Centralized Telemetry Monitor Technician
Cape Fear Valley Hospital
02.2020 - 03.2021
- Monitor and observe patients oxygen pleth and blood pressure levels
- Communicating and assisting nursing staff and physicians on patient’s rhythm trends
- Applies and discontinues telemetry services as instructed
- Responder programming communication with the nursing staff
- Epic programming knowledge and navigation on patient capacity on hospital units
- Ability to navigate & operate Phillips and Nihon Coding monitoring systems.
CRM Clinical Specialist
Medtronic
05.2019 - 12.2019
- Knowledge on all Medtronic cardiac devices, features, and algo rhythms i.e
- ICD’s, IPG’s, LinQ recorders, Carelink monitoring program etc
- Assisting the physician during surgery for device implant
- Programming cardiac devices based on implant knowledge via physician preference
- Application of patient care through device checks at various cardiac clinics through device programming and troubleshooting.
Cardiac Device Intern
Arrhythmia Technologies Institute
09.2018 - 04.2019
- Ability to access & navigate programmers for all CRM companies
- Observations during active CRM and EP patient care in the hospital and clinical setting
- Device implantation/extraction
- EP mapping for arrhythmia ablations.
Parcel Assistant
Fed Ex
11.2017 - 08.2018
- Forklift operation, pallet building and wrapping, loading & unloading
- DOT Driver: Package delivery to homes and businesses.
Sales Consultant Representative
Allan Vigil Ford Lincoln
08.2017 - 11.2017
- Customer service and assessment for the right vehicle placement based on customer finances.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Consultant Representative
Willet Honda South
02.2016 - 08.2017
- Customer Service & Sales of Honda parts and accessories
- Transportation of car parts in the metro Atlanta area to other dealerships and businesses.
Membership & Sales Associate
Villages at Carver Family YMCA
03.2013 - 03.2016
- Summer camp counselor & after school counselor
- Bus driver for the transportation of children from school and various field trips.
- Generated leads through targeted outreach efforts such as phone calls, emails, or social media campaigns.
Education
Certificate -
Arrhythmia Technologies Institute
Greenville, SC04.2019
Associates of Science Degree-Biology -
Clayton State University
Morrow, GA12.2015
Associate of Science - Biology
Atlanta Metropolitan State College
Atlanta, GA05.2012
Skills
- Certified Rhythm Analysis Technician (CRAT)
- Heart saver First Aid CPR AED/BLS
- Pacemaker Implantation
- Cardiac device programming
- EKG Technician
Timeline
Cardiac Device Specialist
Rhythm Management Group
05.2022 - Current
Customer Service Representative
Vital Connect
11.2021 - 05.2022
Cardiac Device Specialist
Atrium Sanger Heart and Vascular
04.2021 - 11.2021
Holter Monitor Technician
BioTel Heart
07.2020 - 04.2021
Centralized Telemetry Monitor Technician
Cape Fear Valley Hospital
02.2020 - 03.2021
CRM Clinical Specialist
Medtronic
05.2019 - 12.2019
Cardiac Device Intern
Arrhythmia Technologies Institute
09.2018 - 04.2019
Parcel Assistant
Fed Ex
11.2017 - 08.2018
Sales Consultant Representative
Allan Vigil Ford Lincoln
08.2017 - 11.2017
Sales Consultant Representative
Willet Honda South
02.2016 - 08.2017
Membership & Sales Associate
Villages at Carver Family YMCA
03.2013 - 03.2016
Certificate -
Arrhythmia Technologies Institute
Associates of Science Degree-Biology -
Clayton State University
Associate of Science - Biology
Atlanta Metropolitan State College
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