Wesley Jones
Huntsville,AL
Summary
Led initiatives to cultivate a collaborative team culture focused on achieving strategic objectives. Championed open dialogue among team members to drive engagement and innovation. Developed an inclusive work environment that empowers employees to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Penske Toyota of Huntsville
01.2025 - Current
- Streamline daily operations to enhance workflow and efficiency across service departments.
- Lead team training sessions to improve skill sets and ensure adherence to safety protocols.
- Analyze transportation metrics to identify opportunities for cost savings and process improvements.
- Enhance customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Conducts regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Developing and maintaining long term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinate logistics and shipping processes for overseas transactions, ensuring timely deliveries.
- Developing and maintaining relationships with international clients to enhance market presence.
- Conduct regular evaluations of driver performance to ensure adherence to standards.
- Maintain accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Contractor Relations Manager
Montgomery Transport LLC
08.2023 - 01.2025
- Supported succession planning by identifying drivers with high potential for career progression.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Answered customer requests with information about product availability, shipping information and status updates.
Maintenance Manager
P&S Transportation Inc
09.2020 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints for drivers.
- Accounts Payable
- Keep track of driver hours and miles to achieve maximum productivity in given hours.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities for new vendors.
- Updated details in company database by keying in drivers information relating to breakdown issues and shop status.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Collaborated with other departments to verify completion of maintenance tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry drivers and vendors.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Managed over 90 calls per day.
- Decrease downtime by 20% due to preventative maintenance program.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Maintenance Coordinator
P&S Transportation Inc.
07.2019 - 09.2020
- Collaborated with cross-functional teams to streamline communication during emergency repairs.
- Mentored junior coordinators, fostering a culture of continuous improvement within the team.
- Enhanced customer satisfaction through timely dispatch of service personnel and effective allocation of resources for breakdown resolution.
- Provided ongoing support to field technicians during breakdown events, offering guidance and troubleshooting assistance as needed.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
Education
Associate of Science - Business Administration
Calhoun Community College
Huntsville, ALSkills
- Achieved seamless communication through effective use of Microsoft Office 365 across departments Enhanced email communications, resulting in improved response times and collaboration Developed leadership and people development programs that increased team engagement Utilized analytical and critical thinking to identify and implement process improvements Strengthened customer relationships, leading to higher satisfaction rates Delivered projects on time by implementing robust deadline management practices Resolved operational challenges through innovative problem-solving techniques Optimized call center operations, resulting in improved customer service metrics Effectively managed conflict resolution, fostering a harmonious work environment Maintained high levels of attention to detail, ensuring quality outcomes Demonstrated self-motivation, driving personal and team success
Timeline
Operations Supervisor
Penske Toyota of Huntsville
01.2025 - Current
Contractor Relations Manager
Montgomery Transport LLC
08.2023 - 01.2025
Maintenance Manager
P&S Transportation Inc
09.2020 - 08.2023
Maintenance Coordinator
P&S Transportation Inc.
07.2019 - 09.2020
Associate of Science - Business Administration
Calhoun Community College