Wesley Knowles
Summary
Entrepreneurial Owner known for outstanding productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful business operations and growth. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Owner
Elite Auto Sales
Locust Fork, AL
02.2024 - Current
Outside Sales Representative
United Rentals
Decatur , AL
11.2021 - 02.2024
- Promoted safety within department and followed protocols to maximize safety and prevent risk.
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
- Created customized presentations for prospective clients based on their needs.
- Provided technical support to existing customers regarding product usage and installation.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Ranked 18th out of 168 reps for total gross revenue in 2022.
Operations Manager
United Rentals
Decatur, AL
08.2020 - 11.2021
- Conducted monthly safety meetings with staff members to review safety protocols and accident prevention strategies.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments, including sales, drivers, and technicians, to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
Maintenance Shop Foreman
United Rentals
Trussville, AL
03.2018 - 08.2020
- Ensured all maintenance shop personnel followed safety regulations and procedures.
- Supervised and coordinated the activities of mechanics, drivers, and equipment associates.
- Developed preventive maintenance schedules to ensure optimal performance of machinery and equipment.
- Ordered parts as needed for repairs or preventative maintenance.
- Resolved conflicts between employees in a timely manner.
- Provided technical advice on various issues related to machine repairs or maintenance tasks.
- Trained new employees on proper use of tools, machines and safety protocols.
- Monitored inventory levels of spare parts and ordered additional stock when needed.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Service Technician
United Rentals
Trussville, AL
04.2015 - 03.2018
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
Service Technician
Heavy Machines Inc
, AL
06.2006 - 04.2015
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
Education
Pump Mechanic Service & Maintenance
Mody Pumps
03-2016
Impulse G+/VG+ Series 4 Drive Training
Magnetek
04-2013
Large C Series Excavator School
Liebherr
09-2012
6 Series Excavator School
Liebherr
04-2012
X2 And Tier 3 Engine Regional Service Training
LBX Link Belt
08-2011
EMT Basic
Alabama Fire College
08-2009
Rapid Intervention Teams
Alabama Fire College
06-2009
Calling The Mayday Live Training
National Fire Academy
06-2009
Overhead Crane Safety & Inspector
Crane Institute of America
03-2009
Volunteer Fire Fighter
Alabama Fire College
02-2009
Hazmat A & O
Alabama Fire College
02-2009
First Responder
Alabama Fire College
09-2008
GED -
Hayden
Hayden, AL10-2007
Introduction To Technical Rescue
Alabama Fire College
07-2005
Skills
- Excellent customer service skills
- Operations management
- Relationship building
- Project management
- Sales background
- Maintenance planning
- Unsurpassed work ethic
- Problem-solving
- Customer retention
References
- Lee Ramer (Chief Operating Officer at Capital Pump & Equipment) 480-645-3045
- Adam Parker ( Branch Manager at United Rentals) 601-917-2327
- Le Roy Botha ( District Manager at United Rentals) 937-705-9011
Timeline
Owner
Elite Auto Sales
02.2024 - Current
Outside Sales Representative
United Rentals
11.2021 - 02.2024
Operations Manager
United Rentals
08.2020 - 11.2021
Maintenance Shop Foreman
United Rentals
03.2018 - 08.2020
Service Technician
United Rentals
04.2015 - 03.2018
Service Technician
Heavy Machines Inc
06.2006 - 04.2015
Pump Mechanic Service & Maintenance
Mody Pumps
Impulse G+/VG+ Series 4 Drive Training
Magnetek
Large C Series Excavator School
Liebherr
6 Series Excavator School
Liebherr
X2 And Tier 3 Engine Regional Service Training
LBX Link Belt
EMT Basic
Alabama Fire College
Rapid Intervention Teams
Alabama Fire College
Calling The Mayday Live Training
National Fire Academy
Overhead Crane Safety & Inspector
Crane Institute of America
Volunteer Fire Fighter
Alabama Fire College
Hazmat A & O
Alabama Fire College
First Responder
Alabama Fire College
GED -
Hayden
Introduction To Technical Rescue
Alabama Fire College
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