Wesley Knowles
Cleveland,AL
Summary
Dynamic sales professional with a proven track record at United Rentals, excelling in customer service and relationship building. Skilled in upselling and logistics oversight, I consistently meet sales targets while enhancing client satisfaction. My expertise in project management and commitment to safety drive operational success and foster strong partnerships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Verticle Sales Representative
United Rentals Climate Soutions
12.2024 - Current
- Developed product knowledge to assist customers effectively in equipment selection.
- Engaged with customers to understand their needs and provide climate solutions.
- Work with team members to streamline sales processes and improve customer interactions.
- Generated additional sales opportunities with upselling and cross-selling partners.
- Established a customer base through cold calling, networking, and relationship building.
- Maintained a strong safety culture by adhering to company policies
Outside Sales Representative
United Rentals Fluid Solutions
12.2021 - 03.2025
- Identified customer needs and provided rental solutions for fluid management.
- Worked with internal teams to ensure timely delivery and service excellence.
- Managed territory by analyzing market trends and adjusting strategies accordingly.
- Trained new sales team members on product knowledge and sales techniques.
- Prepared detailed quotes and proposals to meet client specifications effectively.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics and strategize on improvements.
- Managed a large client base, consistently meeting sales targets and contributing to overall team success.
- I followed up with customers after finished sales to see if they were satisfied and resolved technical or service concerns.
- Developed and maintained strong working relationships with cross-selling partners within the assigned territory.
Operations Supervisor
United Rentals Fluid Solutions
08.2019 - 12.2021
- Supervised daily rental operations, ensuring efficient equipment availability, scheduling, and turnaround.
- Coordinated logistics for fluid solutions projects, optimizing resource allocation and scheduling.
- Managed rental contracts, billing accuracy, and customer inquiries
- Monitored inventory levels and asset utilization to optimize fleet performance
- Addressed customer issues and resolved operational challenges
- Maintained accurate safety documentation, inspections, daily huddles, and compliance records.
Shop Foreman
United Rentals Fluid Solutions
06.2017 - 08.2019
- Excellent safety culture
- Oversaw daily operations and workflow of fluid solutions shop.
- Trained and mentored staff on equipment maintenance and safety protocols.
- Managed inventory control systems, parts, and reduced excess stock.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of a team of 4 technicians.
- Maintained customer relationships by providing responsiveness and quality customer service.
- Service committee team member.
Field Service Technician
Heavy Machines Inc
05.2006 - 04.2015
- Diagnosed and repaired heavy machinery in diverse operational environments.
- Conducted routine maintenance and inspections to ensure equipment reliability.
- Provided 24/7 coverage for overhead crane and heavy equipment repairs and pm's.
- Prepare repair quotes for customers as needed.
- Lead crews for multiple large repairs during outages.
Education
GED -
Hayden High School
Hayden, ALSkills
- Customer service
- Relationship retention
- Product knowledge
- Upselling and cross-selling
- Logistics oversight
- Inventory coordination
- Project management
- Time management
- Customer relationship building
- Safety oversight
Certification
- Liebherr large C excavator training.
- Liebherr 6 series engine training.
- LBX link belt x2 and teir 3 engine.
- Magnetek impulse G=/VG+ series 4 VFD
- MSHA 24 Certified
- OSHA 30 certified
- Crane Institute of America Overhead crane inspector certified.
- CPR certification
- First Aid certification
- EMT Basic certification
- Calling of the MAYDAY hands-on certification
- Calling of the MAYDAY live house fire certification
- Rapid Intervention Teams certification
- Emergency Vehicle Operator certification
- Volunteer Firefighter 160 certification
- Introduction to Technical Rescue
- Hazardous Materials Awareness/WMD and Operational certification
- Fire Apparatus Operator: Aerial & Pumper
Timeline
Verticle Sales Representative
United Rentals Climate Soutions
12.2024 - Current
Outside Sales Representative
United Rentals Fluid Solutions
12.2021 - 03.2025
Operations Supervisor
United Rentals Fluid Solutions
08.2019 - 12.2021
Shop Foreman
United Rentals Fluid Solutions
06.2017 - 08.2019
Field Service Technician
Heavy Machines Inc
05.2006 - 04.2015
GED -
Hayden High School