Wesley Laney
Osage Beach,MO
Summary
Adept at driving sales and enhancing customer relationships, my tenure at Mondelez honed my expertise in communication and visual merchandising. Leveraging problem resolution skills and Microsoft Office proficiency, I've successfully led teams to exceed targets, establishing robust partnerships and streamlining operations for efficiency.
Overview
39
39
years of professional experience
Work History
SSR
Mondelez
Osage Beach, MO
08.2023 - 01.2025
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Managed incoming calls promptly while providing exceptional customer service throughout the entire call process.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Developed strong relationships with customers through active listening and problem-solving techniques.
Lead Merchandiser
Acosta Sales & Marketing
Osage Beach, Missouri
03.2022 - 08.2023
- Managed the merchandising team to ensure timely completion of tasks.
- Developed and maintained relationships with key personnel in the retail stores.
- Created visual displays that effectively promoted featured items or seasonal collections.
Project Manger Store Development
Dollartree/Family Dollar
Osage Beach, Missouri
03.2002 - 04.2022
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Built and established strong partnerships with teams, vendors and contractors.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Developed and maintained project plans, timelines, and budgets.
- Determined project staffing needs and led resource management.
- Provided guidance to team members regarding tasks assigned to them.
- Conferred with project personnel to identify and resolve problems.
Retail Sales Manager
Marketing Specialist
St Louis, MO
05.1986 - 04.2000
- Monitored team sales targets and addressed deficiencies.
- Built talented and successful team that increased department sales.
- Established relationships with vendors, suppliers, and other partners.
- Maintained a clean work environment to promote safety standards.
- Monitored employee performance and provided feedback to improve productivity.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
High School Diploma -
Humble High School
Humble, TX05.1975
Skills
- Stock Replenishment
- Visual Merchandising
- Sales Techniques
- Communication
- Computer skills
- Microsoft office
- Planning
- Calm under pressure
- Problem resolution
Education and Training
other
Accomplishments
- As Project Manager at Dollar tree I received 4 Bucky Awards for outstanding work opening stores on time.
Timeline
SSR
Mondelez
08.2023 - 01.2025
Lead Merchandiser
Acosta Sales & Marketing
03.2022 - 08.2023
Project Manger Store Development
Dollartree/Family Dollar
03.2002 - 04.2022
Retail Sales Manager
Marketing Specialist
05.1986 - 04.2000
High School Diploma -
Humble High School
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