Wesley Lawrence
Fort Myers,FL
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering over six years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of my department.
Overview
7
7
years of professional experience
Work History
Moving Dispatcher
Ox Strong Moving
02.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of over 5 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Publix Assistant Department Manager
Publix Supermarkets
02.2020 - 03.2023
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and edited employee schedules to boost efficiency and work flow
- Collaborated with other management representatives to find new ways to boost profits and customer satisfaction
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maximized productivity and profitability by balancing sales and expenses.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Publix Meat Cutter
Publix Supermarkets Store
07.2016 - 02.2020
- Adhere to safety and cleanliness standards and maintained equipment.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Cut meats to customer specifications and answered questions about specialty products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Wrapped meat produce to maintain quality, freshness and condition.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Stocked, rotated and priced merchandise to meet store standards.
- Identified cuts of meat, grading and pricing accordingly.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Researched and evaluated vendors to obtain cost-effective supplies.
- Assessed kitchen inventories and reordered low-stock items to maintain output.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Packaged and labeled meat items in preparation for sale to customers.
- Adjusted machine settings to accommodate different cuts of meat.
- Trimmed fat to remove undesirable parts from cuts of meat.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
- Placed orders for supplies and raw materials to keep necessary items available.
- Promoted new meat options to offer customers unique and appealing choices.
- Prepared and cooked meat products to provide customers with samples and test product quality.
Education
No Degree - Bioengineering
Florida Gulf Coast University
Fort Myers, FL2025
No Degree - Engineering
Santa Fe College
Gainesville, FL2025
Skills
- Prioritizing Calls
- Service Planning
- Closing Tickets
- Training New Hires
- Customer Relationship Management
- Database Maintenance
- Customer Service
- Time Management
- Team Building and Collaboration
- Delegating Work
- Staff Development
- Order Processing
- Sales Expertise
Timeline
Moving Dispatcher
Ox Strong Moving
02.2023 - Current
Publix Assistant Department Manager
Publix Supermarkets
02.2020 - 03.2023
Publix Meat Cutter
Publix Supermarkets Store
07.2016 - 02.2020
No Degree - Bioengineering
Florida Gulf Coast University
No Degree - Engineering
Santa Fe College
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