Take charge individual with exceptional organizational skills and a versatile skill set learned from working 22 years in fast paced, sales, customer service, distribution, manufacturing and operations.
Overview
17
17
years of professional experience
Work History
Roofer
Danny’s Roofing
Marion, OH
09.2020 - Current
Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns
Managed all material and equipment for two roofing crews
Provided estimates for potential customers
Managed weekly payroll for two crews
Resolved conflicts and negotiated mutually beneficial agreements between parties
Unloader
Silverline Building Products
Marion, OH
10.2019 - 04.2020
Operated computer programs to load finished products and hand-wrote tickets during computer network downtime
Maintained 99% accuracy on incoming inventory using computerized warehouse management system for locating and tracking inventory levels
Operated power jacks and forklifts to maneuver products onto load trailers and trucks
Performed general support clean-up duties and maintained clean work area by using 5S process
Verified documentation to assure product was loaded in correct sequence on trailer to streamline delivery for driver
Business Partner
Imboden Construction
Marion, OH
04.2016 - 09.2019
Managed key customers to promote ongoing project profitability and superior customer satisfaction
Increased company revenue by $25,000 within first year by utilizing relationships
Built relationships with strategic partners leading to business development opportunities.
Monitored accounts, ledgers and reporting systems to comply with regulatory requirements
Provided outstanding service to all individuals, promoting effective and lasting business relationships
Technical Service Representative
Dish Network
Hilliard, OH
03.2015 - 04.2016
Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills over the phone
Educated customers on suitable products and services to generate additional revenue, increased up sale revenue by 10K dollars in year one.
Provided alternative programs and corrected any misunderstandings or misinformation when there were contract disputes and channels were blacked out or dropped.
Performed diagnosis of equipment failures via phone-based consultation, consistently achieved 95% goal of resolving issue over phone vs. sending a tech to customers house
Order Selector
Kroger Distribution Center
Delaware, AR
09.2013 - 03.2015
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Reduced fulfillment errors by using RF scanners to quickly pick items, averaged 102% picking efficiency
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes, maintained 98% accuracy
Adhered to safety processes and procedures when performing duties to avoid falls and other injuries
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines and participating on safety committee
Honda Program Manager
ICR Services
Warren, MI
05.2005 - 09.2013
Increased sales from $50k to over $200k in fiscal year 2006
Performed site evaluations to create repair opportunities vs buying new equipment, resulting in $54k in additional revenue and $22k cost savings for customer
Achieved over $500k in cost savings seven years straight
Recognized by Honda as "Supplier of the Year" for indirect products 2007 - 2008 for outstanding value and performance
Education
Associate of Arts - Business Administration
Columbus State Community College
Columbus OH
Skills
Safety Procedures
Hand and Power Tool Operation
Communication Skills
Attention to detail
Forklift certified
Knowledge of hand and power tools
Visual Inspections
Quality Assessment and Assurance
Loading Dock Operations
Inventory Organization
Performance Goals
Physical Strength and Stamina
Timeline
Roofer
Danny’s Roofing
09.2020 - Current
Unloader
Silverline Building Products
10.2019 - 04.2020
Business Partner
Imboden Construction
04.2016 - 09.2019
Technical Service Representative
Dish Network
03.2015 - 04.2016
Order Selector
Kroger Distribution Center
09.2013 - 03.2015
Honda Program Manager
ICR Services
05.2005 - 09.2013
Associate of Arts - Business Administration
Columbus State Community College
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