Wesley Long
Knoxville,TN
Summary
At Rooster's Bar and Grill, I spearheaded operations, driving business growth through strategic planning and operational excellence. My adeptness in market analysis and interpersonal communication fortified client relationships and team cohesion, contributing to significant performance improvements and financial stability. My leadership not only enhanced efficiency but also nurtured a culture of loyalty and innovation.
Customer-oriented General Manager with over ten years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Rooster's Bar and Grill
07.2014 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree -
University of Tennessee
Knoxville, TNHigh School Diploma -
Karns High School
Knoxville, TNSkills
- Advertising and marketing
- Sales
- Branding
- Safety assurance
- Multimillion-dollar P&L management
- Market analysis
- Purchasing and planning
- Profit generation
- Performance improvements
- Interpersonal skills
- Top talent recruiting, hiring, and retention
- Vendor relationships
- Organizational development
- Budget forecasts
- Client relations
- Operations Start-up
- Exceptional interpersonal communication
- Sound judgment
- Salary structure/compensation analysis
- Staff development
- Efficient multi-tasker
- Regulatory affairs
- Time management
- Quality management
- Budgeting and cost control strategies
- Operations oversight
- Troubleshooting expertise
- Communication skills
- Team building
- Team leadership
- Staff management
- Business administration
- Supply chain management
- Budget allocation
- Effective leader
- Team player
- Consistently meet goals
- Project management
- Staffing
- Data review
- Profit and loss
- Motivation
- Team oversight
- Business development
- Risk management
- Leadership
- Leadership and team building
- New business development
- Vendor sourcing
- Purchasing
- PC competent
- Human resources leadership
- Human resources management
- Staff-retention programs
- Labor cost controls
- Vendor partnerships
- Goal setting
- Event management and promotion
- Supervision and training
- Sales planning and implementation
- Training and coaching
- Marketing
- Departmental operations management
- Budgeting and cost control
- Performance analysis
- Organizational restructure and change
- Operations management
- Public relations
- Expense control
- Cost reductions
- Negotiation skills
- Loss prevention
- Staff training/development
- Schedule management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of up to thirty staff members.
- Achieved sales increases by completing day to day operations with accuracy and efficiency.
Timeline
General Manager
Rooster's Bar and Grill
07.2014 - Current
No Degree -
University of Tennessee
High School Diploma -
Karns High School
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