Boating
Wesley McClaflin
Stratford,OK
Summary
Meticulous communications professional adept at installing and maintaining radio equipment, identifying technical issues and taking action to restore functionality. Diligent and proactive professional possessing over 25 years of hands-on experience. Motivated to drive projects from start to finish as integral part of dynamic team.
Overview
26
26
years of professional experience
Work History
Cell Site Technician
Pioneer Telephone Cooperative Inc.
07.2012 - Current
- Addressed customer concerns related to call drops or poor signal quality by investigating root causes and implementing corrective actions.
- Contributed to team success by training junior technicians on best practices for cell site maintenance procedures.
- Reduced troubleshooting time by developing comprehensive understanding of network topology and interdependencies among system components.
- Managed vendor relationships to ensure timely delivery of parts needed for repair or replacement tasks at cell sites.
- Conducted site audits to ensure compliance with industry standards, regulatory requirements, and company policies.
- Collaborated with engineering teams to identify potential microwave link interference issues and recommend remedial actions.
- Implemented energy-saving measures at cell sites, such as optimized cooling systems and efficient power management strategies.
- Supported major network upgrade projects by providing technical expertise on cell site equipment integration and migration strategies.
- Maintained accurate documentation of all work activities, including maintenance logs, incident reports, and equipment inventories.
- Streamlined workflows through effective coordination with cross-functional teams such as field operations, planning, construction, and quality assurance groups.
- Increased operational efficiency with regular software updates, hardware upgrades, and component replacements.
- Drove adherence to established safety protocols through personal example-setting and frequent reminders within the technician team environment.
- Performed pre-emptive health checks on critical systems to prevent unexpected service disruptions or failures during peak traffic hours.
- Assisted in the installation of new cell sites, adhering to safety guidelines and project timelines.
- Enhanced network performance by conducting routine maintenance and troubleshooting on cell site equipment.
- Contributed to disaster recovery efforts by restoring damaged cell site infrastructure in a timely manner, minimizing communication disruptions for affected communities.
- Collaborated with engineering teams to identify areas for network expansion and capacity enhancements.
- Changed out batteries for CNP LRA sites.
- Calibrated and aligned components using scales, gauges and other measuring instruments.
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
- Ensured minimal downtime through timely response and resolution of network outages and service degradation incidents.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Coordinated maintenance and responded to repair calls for assigned sites.
- Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
- Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.
- Set up, configured and used complex testing equipment to align, maintain and repair CDMA-1XEVDO and 4G LTE systems.
- Leveraged sweep testing tools and NOKIA/Alcatel Lucent software to test operation of tower transmission components.
- Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
Combination Technician II- IV
Pioneer Telephone Cooperative Inc.
10.2005 - Current
- Reduced project costs through efficient time management and resource allocation strategies during installation processes.
- Assisted in the installation of Residential and Business telephony and Internet equipment enabling customers to access faster and more reliable communication services. With an average of 5 customers installations per week.
- Provided exceptional customer support through clear communication and diligent problem-solving efforts throughout each service call or task performed.
- Contributed to a safe work environment by adhering to safety protocols and best practices while performing tasks.
- Achieved quick response times to service calls, minimizing customer inconvenience due to technical issues.
- Educated clients on system features and functionality, ensuring optimal use of their telecommunication services.
- Accurately documented completed jobs, contributing to accurate record-keeping for billing purposes.
- Implemented preventative maintenance measures for telecommunication systems, reducing future repair needs and prolonging equipment lifespan.
- Demonstrated strong troubleshooting skills in resolving network connectivity issues, leading to fewer instances of dropped or disrupted calls for customers.
- Maintained a high level of professionalism while interacting with clients, fostering positive relationships and promoting trust in the company''s service offerings.
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Test & Assignment Tech
Pioneer Telephone Cooperative Inc.
06.2003 - Current
- Maintained robust database of assignments, Plant records and switch work. Managed Approximately 30 new customer accounts and trouble tickets as well as emails and faxes per day from customers and field technicians.
- Streamlined communication channels for improved collaboration between Customers and Field Technicians.
- Mentored junior team members to enhance their skills and professional growth within.
- Established performance metrics and monitored progress, facilitating data-driven decision-making processes.
- Adapted efficiently to shifting priorities while maintaining workflow continuity across all ongoing assignments.
- Collected feedback and tracked assignments with Flexi-bill and other Company based software applications.
- Increased operational efficiency by identifying areas for improvement in assignment management processes.
- Coordinated cross-functional teams to ensure seamless installations with customers.
- Excelled in conflict resolution within the team when necessary, contributing to a cohesive working environment that promoted high-quality results.
- Fostered a collaborative work environment by promoting open communication and constructive feedback among team members.
- Optimized resource allocation through strategic scheduling of assignments based on priority levels and deadlines.
- Enhanced team productivity by implementing efficient assignment management strategies and workflows.
- Delivered timely and actionable information to support Local Managers and support teams handling high-volume assignments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Combination Technician
Pioneer Telephone Cooperative Inc.
10.2000 - Current
- Collaborated with cross-functional teams on large-scale projects such as DSL installations or new technology rollouts.
- Educated clients on system features and functionality, ensuring optimal use of their telecommunication services.
- Provided exceptional customer support through clear communication and diligent problem-solving efforts throughout each service call or task performed.
- Accurately documented completed jobs, contributing to accurate record-keeping for billing purposes.
- Collaborated with team members to complete complex installations and repairs, resulting in reduced downtime for customers.
- Contributed to safe work environment by adhering to safety protocols and best practices while performing tasks.
- Coordinated schedules with clients and other technicians, ensuring timely completion of projects and minimal disruption to customers'' daily activities.
- Participated in ongoing training sessions, staying current with industry trends and technological advancements within field of telecommunications services.
- Achieved quick response times to service calls, minimizing customer inconvenience due to technical issues.
- Increased efficiency by thoroughly diagnosing and repairing telecommunications equipment.
- Demonstrated strong troubleshooting skills in resolving network connectivity issues, leading to fewer instances of dropped or disrupted calls for customers.
- Maintained a high level of professionalism while interacting with clients, fostering positive relationships and promoting trust in the company's service offerings.
- Assisted in the installation of new networks, enabling clients to access faster and more reliable communication services.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
Construction Lineman
Pioneer Telephone Cooperative Inc.
09.1998 - Current
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Removed old poles and hardware and replaced with new equipment.
- Installed, spliced and maintained overhead and underground Telecommunication lines for residential and commercial customers.
- Assisted in emergency storm restoration efforts, restoring Telephone Communications to affected communities as quickly as possible. May 3, 1999, category 5 tornado destroyed the township of Bridgecreek Ok,
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Improved workplace safety by conducting regular equipment inspections and maintenance.
- Installed and maintained overhead and underground Telephony Cable and auxiliary equipment.
- Assisted with constructing new Telephone, Coax, and Fiber cable by using appropriate tools and equipment.
- Observed company safety rules and regulations to minimize workplace accidents.
- Collaborated with cross-functional teams to complete large-scale projects on time and within budget. Approximately 20 subdivisions yearly
- Conducted thorough pre-construction assessments to identify potential challenges before beginning work on-site, preventing delays during project execution stages.
- Coordinated with utility partners during joint infrastructure projects, facilitating smooth communication channels between teams resulting in successful outcomes.
Education
High School Diploma -
Chickasha High School
Chickasha, OK05.1986
Skills
- Analytical Skills
- RF troubleshooting
- Fiber Optic Technology
- Equipment testing
- Software Applications
- Signal Analysis
- LTE Technology
- Repairs and troubleshooting
Interests
Camping
Reading
Cooking
Timeline
Cell Site Technician
Pioneer Telephone Cooperative Inc.
07.2012 - Current
Combination Technician II- IV
Pioneer Telephone Cooperative Inc.
10.2005 - Current
Test & Assignment Tech
Pioneer Telephone Cooperative Inc.
06.2003 - Current
Combination Technician
Pioneer Telephone Cooperative Inc.
10.2000 - Current
Construction Lineman
Pioneer Telephone Cooperative Inc.
09.1998 - Current
High School Diploma -
Chickasha High School
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