Wesley McCollam
Spring,TX
Summary
Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Jake's Finer Foods
2019.10 - 2024.06
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Warehouse Lead Person
Prologistix
2017.06 - 2019.10
- Minimized product damage by implementing proper handling techniques and storage solutions for various types of merchandise.
- Assisted in the recruitment process for new warehouse staff members, contributing to a stronger workforce with diverse skill sets.
- Collaborated with other departments to resolve any discrepancies in orders or shipments, ensuring customer satisfaction.
- Mentored junior employees, fostering an environment of growth and continuous improvement within the team.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and inventory management techniques.
- Facilitated smooth daily operations through effective scheduling, delegation of tasks, and monitoring of employee performance.
- Evaluated employee performance regularly, providing constructive feedback aimed at enhancing productivity levels while maintaining a positive work atmosphere.
Forklift Operator Trainer
Grocers Supply/C&S Wholesale
2015.10 - 2017.06
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Streamlined warehouse processes by identifying areas needing improvement and implementing targeted training programs.
- Cultivated extensive knowledge of Pick to Voice software and facilitated trainings in effective use.
- Evaluated participant progress and provided materials necessary for continued success.
- Reduced workplace injuries through thorough safety training and regular reinforcement of best practices.
- Organized re-certification and refresher courses on-schedule according to legal requirements and company policy.
- Improved overall quality control measures by offering detailed instruction on inspection techniques and acceptable standards for product quality.
- Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
- Spearheaded the development of a comprehensive employee onboarding program, ensuring new hires were equipped with the knowledge and skills necessary to excel within their roles.
- Implemented hands-on workshops to demonstrate correct equipment usage, minimizing equipment downtime due to operator error or misuse.
Education
Medical Assistant - Medical Assisting
Everest Institute
Houston, TX10.2014
Skills
- Proficient in Microsoft Excel, Word, Powerpoint and Outlook
- NCR Scheduling Software
- Roadsynk Billing Software
- Samsara Transportation Software
- Zebra Receiving RF Scanners and Printer
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- MS Office
- Goal Setting
- Client Relationships
- Strategic Planning
- Health and safety compliance
Certification
- Forklift Certification
- Zywave Leadership Development Training Completion
- "Warehouseman of the Quarter" Award
- Won "Highest Performer Award" in a Selecting Competition, selecting over 13,000 cases while maintaining a 250 CPH and 1/10,000 error ratio
Timeline
Operations Manager
Jake's Finer Foods
2019.10 - 2024.06
Warehouse Lead Person
Prologistix
2017.06 - 2019.10
Forklift Operator Trainer
Grocers Supply/C&S Wholesale
2015.10 - 2017.06
Medical Assistant - Medical Assisting
Everest Institute
- Forklift Certification
- Zywave Leadership Development Training Completion
- "Warehouseman of the Quarter" Award
- Won "Highest Performer Award" in a Selecting Competition, selecting over 13,000 cases while maintaining a 250 CPH and 1/10,000 error ratio
Similar Profiles
Henry JacksonHenry Jackson
Inventory Control Clerk at Jake's Finer FoodsInventory Control Clerk at Jake's Finer Foods
Leslie MontesdeocaLeslie Montesdeoca
Front End Supervisor at Tony’s Finer FoodsFront End Supervisor at Tony’s Finer Foods
Chasidy MattoxChasidy Mattox
Sales Associate/Marketing Ambassador at Spec's Wines, Spirits & Finer FoodsSales Associate/Marketing Ambassador at Spec's Wines, Spirits & Finer Foods