Wesley McDonough

Essential Functions
1. Receive all incoming calls through various forms of communications equipment including a two-way radio, TDD (Telephone Device For The Deaf) telephone system and a multi-channel dispatch console.
2. Respond to requests and relay emergency and non-emergency calls to appropriate staff for service. Assign and schedule work.
3. Monitor radio use for compliance with laws, rules and regulations related to on-air communications. Follow guidelines as set by the FCC (Federal Communications Commission). Report potential abuses to supervisor.
4. Maintain daily logs and records of all calls received and staff dispatched. Maintain computerized records of pertinent information as assigned by division.
5. Respond to public inquiries in a courteous manner. Research databases and provide information within the area of assignment. Resolve complaints in an efficient and timely manner
6. Maintain an operating communications line with law enforcement and emergency agencies including fire, ambulance and aquatic rescue.
7. Follow established emergency procedures as assigned by Water Authority. Obtain information and advice from supervisors, police rescue personnel or other emergency services. Relay pertinent information to supervisors or emergency personnel.
8. Supervise the use, care and operation of communications equipment. Inform appropriate personnel for maintenance assistance.
9. Operate various forms of communication equipment. Record and access information accurately to and from computer as needed.
10. Ensure adherence to safe work practices and procedures.
11. Perform related duties and responsibilities as required.

Knowledge, Skills and Abilities
• Basic operations, services and activities of a communications dispatch program
• Streets, landmarks and geography of City of Albuquerque and Bernalillo County
• Federal Communications Commission (FCC) established rules and regulations
• English usage, spelling, grammar and punctuation
• Modern office procedures, methods and equipment including computers
• Principles and procedures of record keeping
• Pertinent Federal, State and local laws, codes and regulations
• Operate various forms of communications equipment
• Respond to emergency situations quickly and calmly and in accordance with Water Authority policies and procedures
• Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
• Maintain records, files and logs
• Interpret and explain Water Authority policies and procedures
• Type at a speed necessary for successful job performance
• Respond to requests and inquiries from the general public
• Understand and follow oral and written instructions
• Communicate clearly and concisely, both orally and in writing
• Operate office equipment including computers and supporting word processing and spreadsheet applications
• Establish and maintain effective working relationships with those contacted in the course of work

• Checked that each scheduled route was appropriately covered by drivers.
• Performed light vehicle maintenance and ensured safe operation of vehicles.
• Updated vehicle logs, and billing statements with accuracy and efficiency.
• Handled incoming calls and from customers regarding transportation requests.
• Worked closely with customers to effectively resolve issues and complaints.
• Coordinated closely with other departments to facilitate smooth guest transportation.
• Scheduled and dispatched drivers to locations throughout the Albuquerque Metro area.
• Monitored and tracked dispatch communication systems.
• Coordinated with drivers to facilitate efficient routes and timely departures / arrivals.
• Provided customers with information on services and facilities.

• Explained important features of guest rooms to travelers.
• Escorted guests to assigned rooms and transported luggage.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Escorted guests to and from rooms and assisted with baggage.
• Notified front desk manager of any guest issues in need of additional attention.
• Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
• Stored luggage for guests, retrieving baggage and items when notified.
• Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
• Maintained knowledge of destination and answered customer questions within scope of understanding.
• Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.