Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Wesley McGinnis

Tomahawk,KY

Summary

Energetic, results-driven Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Dept Supervisor

Lowes Home Improvement
Paintsville, KY
05.2019 - Current
  • Performed opening and closing duties as part of management team and handled cash management.
  • Ensured compliance with all safety regulations across the department.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Organized special events or meetings related to the department's activities.
  • Analyzed data to identify areas of improvement within the department.
  • Resolved customer complaints in a timely manner.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Established goals for each team member and monitored progress towards those objectives.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Assistant Store Manager

Meijer
Lexington, KY
02.2002 - 05.2019
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Education

High School Diploma -

Sheldon Clark High School
Inez, KY
05-1999

Some College (No Degree) - Industrial Electronics Technology

Mayo Technical College
Paintsville, KY

Skills

  • Leadership Skills
  • Decisiveness
  • Customer Service
  • Problem Resolution
  • Time Management
  • Policy Enforcement
  • Process and Procedure Development
  • Growth Planning
  • Customer Relations
  • Workplace Safety
  • Problem-Solving
  • Performance Improvement

Affiliations

  • Worked with Christian Appalachian project building wheel chair ramps in low income households.
  • Work with local catholic school rebuilding outside landscapes
  • Work with local Veterans Center to help build a green house
  • Remodeled local animal shelter

Certification

  • Cpr certification

Timeline

Dept Supervisor

Lowes Home Improvement
05.2019 - Current

Assistant Store Manager

Meijer
02.2002 - 05.2019

High School Diploma -

Sheldon Clark High School

Some College (No Degree) - Industrial Electronics Technology

Mayo Technical College

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Wesley McGinnis