Wesley Mendoza
Freeport,FL
Summary
Motivated individual promoting well-rounded skill set including dealership offerings and warranty policies. Goal-driven and offer over 20 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Always ready and willing to pitch in and perform above expectations. Currently pursuing a customer service position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Social Skills Instructor
Westonwood Ranch
Freeport, Florida
01.2024 - 10.2024
- Demonstrated patience while working with individuals who have disabilities or special needs.
- Met regularly with team members to discuss client progress and plan interventions accordingly.
- Engaged in ongoing professional development activities related to clinical practice standards in the field of behavior analysis, therapy, instructional design.
- Supported individuals in accessing resources within their communities that promote independence and self-sufficiency.
- Encouraged positive behavior through rewards systems and positive reinforcement techniques.
- Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment.
- Recorded daily attendance to maintain accurate and complete records.
- Attended meetings, training and activities to enhance skills and credentials.
- Upheld cleaning protocols to maintain safe environment.
- Kept classroom neat and orderly to reduce safety impediments.
- Built relationships with students and guardians through active communication and positive feedback.
- Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Enhanced students' physical, behavioral and social skills through class activities.
Food Broker
Littler Brokerage
Atlanta, GA
10.2021 - 08.2023
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built positive and productive customer connections to drive consistent sales.
- Located new clients through database searches, referrals and in-person prospecting.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Advisor
AutoNation
Panama City Beach, FL
05.2021 - 09.2021
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Produced repair and installation orders and updated master schedule with assignments.
Service Advisor
Auto Nation Ford
Frisco, TX
08.2020 - 05.2021
- Documented and scoped actions taken to resolve issues after service calls.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Adhered to customer service standards to foster satisfaction and retention.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
Service Advisor
Sam Pack Five Star Ford
Plano, TX
01.2020 - 05.2020
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Achieved high quality marks on quality assurance evaluations through Customer Surveys.
- Translated services to serve Spanish speaking customer needs.
Service Advisor
Town East Ford
Mesquite, TX
01.2019 - 12.2019
- Assessed customer needs and up-sold products and services to maximize parts and service sales.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Trained new employees on company customer service policies, service level standards and Ford warranty policies.
- Fielded customer service calls each day.
Service Advisor
Rockwall Ford
Rockwall, TX
03.2018 - 01.2019
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Fielded customer service calls daily.
Service Advisor
Town East Ford
Mesquite, TX
01.2016 - 02.2018
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Investigated technical issues using knowledge based and personal experiences to complete timely resolutions.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Won Top CSI scores for the year.
Service Advisor
Mac Haik Ford
DeSoto, TX
11.2013 - 12.2015
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Met or exceeded revenue objectives by promoting BG Products to customers during service, account and sales follow-up calls.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Achieved high sales percentage with consultative, value, customer service approach.
Service Advisor
Park Cities Ford And Lincoln
Dallas, TX
11.1999 - 10.2013
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Mentored junior team members and managed employee relationships.
- Oversaw warranty counseling process to manage expense controls.
Skills
- Reynolds and Reynolds, ADP/CDK, X-TIME proficient
- Ford warranty and policy proficient
- Customer relations
- Bilingual in Spanish
- Resolution-Oriented
- Savvy Negotiator
- Superior communication skills
- Effective team player
- Strong in Sales
- BLS/CPR Certified
- RBT Certification
Accomplishments
- Consistently in the top 10% of sales and gross profit as well as Customer satisfaction.
- Have been awarded numerous times the Employee Excellence Award.
- Awarded Top CSI scores for the Year.
Certification
- Ford Master Certified
Timeline
Social Skills Instructor
Westonwood Ranch
01.2024 - 10.2024
Food Broker
Littler Brokerage
10.2021 - 08.2023
Service Advisor
AutoNation
05.2021 - 09.2021
Service Advisor
Auto Nation Ford
08.2020 - 05.2021
Service Advisor
Sam Pack Five Star Ford
01.2020 - 05.2020
Service Advisor
Town East Ford
01.2019 - 12.2019
Service Advisor
Rockwall Ford
03.2018 - 01.2019
Service Advisor
Town East Ford
01.2016 - 02.2018
Service Advisor
Mac Haik Ford
11.2013 - 12.2015
Service Advisor
Park Cities Ford And Lincoln
11.1999 - 10.2013
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