Wesley Merrill
Forest Grove,Oregon
Summary
Results-driven professional with proven expertise in customer success, project management, and e-commerce. Adept at driving sales growth and enhancing customer satisfaction through strategic planning and team leadership. Known for building strong cross-functional relationships, inspiring trust, and guiding teams toward organizational success. Skilled facilitator and mentor, capable of working closely with top-level leadership to achieve goals. Eager to contribute to a forward-thinking organization through leadership and a commitment to high-quality performance.
Overview
10
10
years of professional experience
Work History
Online Customer Success Team Lead
CTL
01.2019 - Current
- Achieved consistent accuracy with daily order processing and invoicing for the sales team
- Assisted in company website management, enabling online sales growth and customer satisfaction contributing to over 1,200 5-star reviews
- Managed accounts for over 50 clients in Maine, handling administrative tasks such as order processing invoicing, and customer service and account management.
Outfitter
Cabelas
01.2019 - 01.2020
- Managed inventory stocking and control in the store warehouse
- Provided exceptional customer service by assisting with order fulfillment and inquiries, which improved customer satisfaction and loyalty
- Operated forklift to offload and load dunnage trailers and truck deliveries.
Student Worker
MTSU
01.2015 - 01.2018
- Assisted in crop production for the MTSU dairy farm.
Education
BS - Global Studies
Middle Tennessee State University
01.2018
BA - German language and literature
Middle Tennessee State University
01.2018
Skills
- Project management
- Communication
- Problem-solving
- Google Workspace
- Microsoft Office Suite
- Shopify
- Salesforce
- Hubspot
- Sage ERP
- Web development (HTML, CSS, JS)
- Search Engine Optimization
- Customer Focus
- Teamwork and Collaboration
- Team Supervision
Hobbies and Interests
- Guitar
- Hiking
- Camping
- Reading
- Lego
Languages
German
Limited Working
Timeline
Online Customer Success Team Lead
CTL
01.2019 - Current
Outfitter
Cabelas
01.2019 - 01.2020
Student Worker
MTSU
01.2015 - 01.2018
BS - Global Studies
Middle Tennessee State University
BA - German language and literature
Middle Tennessee State University
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