Wesley Montgomery
Northridge,CA
Summary
Licensed Real Estate Agent that successfully sold new and preexisting homes in CA. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Independent
Los Angeles, CA
04.2020 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
Independent Contractor
Herbalife
Los Angeles, CA
02.2013 - Current
- Developed and implemented marketing strategies to increase customer engagement.
- Managed daily operations of the business, including budgeting and financial reporting.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
- Analyzed customer feedback data to improve customer service processes.
- Generated monthly invoices for payment of services rendered by the company.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Customer Service Representative
lyft
Anaheim, CA
09.2017 - 04.2020
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Bank of America
Brea, CA
06.2015 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts - Business Administration
Humboldt State University
Arcata, CA06-2009
Associate of Arts - Liberal Arts And General Studies
San Bernardino Valley College
San Bernardino, CA06-2005
Skills
- CA Licensed Real Estate Agent
- Sales Closing
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Complaint Resolution
- Customer Relations
- Positive and Professional
Accomplishments
- was promoted twice with bank of america
- received salesperson of the year with a company INGDirect that is no longer in business. It was an online bank, which we would help customers via phone. Helped resolve account questions, as well as upsale other products we offered.
Certification
- current CA real estate agent license
Timeline
Real Estate Agent
Independent
04.2020 - Current
Customer Service Representative
lyft
09.2017 - 04.2020
Customer Service Representative
Bank of America
06.2015 - 07.2018
Independent Contractor
Herbalife
02.2013 - Current
Bachelor of Arts - Business Administration
Humboldt State University
Associate of Arts - Liberal Arts And General Studies
San Bernardino Valley College
Similar Profiles
Saghar ShikSaghar Shik
Dental Practice Consultant at IndependentDental Practice Consultant at Independent
Mallari Wilson SmithMallari Wilson Smith
Home Health Caregiver at IndependentHome Health Caregiver at Independent
George Prasad DuddumpudiGeorge Prasad Duddumpudi
Insurance Surveyor and Loss Assessor at IndependentInsurance Surveyor and Loss Assessor at Independent
Christine StilleChristine Stille
Hairstylist at IndependentHairstylist at Independent
Diana PerezDiana Perez
Sales Leader – Opening Team at Hilton Hampton Inn & Suites by HiltonSales Leader – Opening Team at Hilton Hampton Inn & Suites by Hilton