Wesley Mott

• Greeted customers, listened to their vehicle concerns, and wrote up service orders.
• Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
• Provided cost estimates for additional repairs and services requested by customers.
• Communicated repair information to customers in a professional manner.
• Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Monitored inventory levels of shop supplies and ordered new materials when needed.
• Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.

• Prepared purchase orders according to specified requirements.
• Followed up on all open purchase orders with suppliers to ensure timely delivery of items.
• Communicated regularly with internal stakeholders regarding supply needs and availability status updates.
• Kept accurate records of purchases including item descriptions, quantities, costs, delivery dates.
• Conducted regular price comparisons between vendors in order to secure best deals.
• Participated in annual budget planning process by providing input related to procurement needs.
• Collaborated closely with other departments such as Logistics and Shipping in order to coordinate deliveries.
• Researched new sources for supplies, materials, and equipment as needed.
• Maintained relationships with existing suppliers to ensure timely delivery of products and services.
• Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.

• Reviewed and revised inventory levels to ensure adequate stock of materials.
• Maintained accurate records of all materials received, issued, returned, or discarded.
• Inspected incoming shipments for accuracy and condition prior to acceptance into inventory system.
• Scheduled deliveries for company materials, supplies and equipment.
• Managed and trained materials team and conducted performance evaluations.
• Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
• Identified systematic problems and root causes to resolve issues and improve service delivery.

In the role of Production Control Manager with Chroma I was challenged with all incoming and outgoing materials from raw materials to finished goods and our box sales. While overseeing our Production, Purchasing and Warehouse departments I was also tasked all facilities management operations as well.

During my almost 15 years with Chroma I was able to be part of enormous growth period and the development of our ATE production department. One of my greatest accomplishment at Chroma was our ability to significantly increase inventory turns (from 3 to 8) while maintaining a 98% overall inventory accuracy.

My other accomplishments include:

• Implementation of new ERP software.
• Development of KANBAN inventory system
• Reduced time-to-deliver from 2 weeks to 1-3 days.
• Developed internal manufacturing practices to significantly increase production output while maintaining budgetary constraints.
• Setup and maintenance of 4 satellite offices on both coasts.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.