Wesley Myers
Goose Creek,SC
Summary
Passionate Sales and Customer Service professional with expertise in communication and price negotiation. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Automotive Sales Specialist
Hendrick Automotive Group
05.2020 - Current
- Educated customers about product features and benefits to aid in resolving customer needs quickly and effectively.
- Provided first-rate service to all customers and potential customers.
- Developed rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted financial paperwork to complete sales.
Barista Shift Supervisor
Aramark
09.2018 - 03.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to increase customer satisfaction and earn repeat business.
- Created friendly atmosphere by encouraging employees to greet and speak to customers.
Assistant Manager
Autobell
06.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Arts - Communication Studies
Charleston Southern University
North Charleston, SC05.2020
Skills
- Sales and Marketing
- Documentation and Reporting
- Customer Relationship Management
- Schedule Management
- Sales Conversion
- Showcasing Product Features
- Issue Resolution
- Lead Follow up
- Sales Closing
- Price Negotiation
Accomplishments
- Eagle Scout
- President of Psi Kappa Phi Fraternity
Timeline
Automotive Sales Specialist
Hendrick Automotive Group
05.2020 - Current
Barista Shift Supervisor
Aramark
09.2018 - 03.2020
Assistant Manager
Autobell
06.2016 - 08.2018
Bachelor of Arts - Communication Studies
Charleston Southern University
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