Wesley Newsom
Lake Charles,Louisiana
Summary
Dynamic FOH Manager at Acadian Baptist Center, recognized for enhancing customer satisfaction through effective complaint handling and staff training. I am efficient in health and safety regulations, I created a collaborative team environment, ensuring high-quality service and operational excellence.
Overview
4
4
years of professional experience
Work History
FOH Manager
Acadiana Baptist Center
04.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Head Pool Manager
Acadian Baptist Center
06.2024 - 06.2025
- Conducted regular assessments of facility conditions to identify potential risks or areas requiring attention.
- .
- Improved pool safety by implementing strict guidelines
Head Lifeguard
Acadian Baptist Center
06.2023 - 06.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR and AED to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
Education
High School Diploma -
Saint Edmund Catholic School
Eunice, LASkills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Policy enforcement
- Training and mentoring
- Team building
- Health and safety regulations
- Food safety compliance
- Training and coaching
- Staff management
- Quality control
- Pre-shift walk-through
- Staff supervision
Eagle Scout
Eagle Scout, Boy Scouts of America
December 2023
- Completed over 12 years of active participation in Scouting
- Led and executed an Eagle Scout Service Project: constructed five wood duck nesting boxes to enhance local wildlife habitat and support conservation efforts
- Staffed 4 summer camps and led classes for youth
Timeline
Head Pool Manager
Acadian Baptist Center
06.2024 - 06.2025
Head Lifeguard
Acadian Baptist Center
06.2023 - 06.2025
FOH Manager
Acadiana Baptist Center
04.2021 - Current
High School Diploma -
Saint Edmund Catholic School
Similar Profiles
COURTNEY LASSEIGNECOURTNEY LASSEIGNE
Medical Biller and Coder at Acadiana Vascular CenterMedical Biller and Coder at Acadiana Vascular Center
Jamie CastilleJamie Castille
Residential Counselor at Acadiana Recovery Center / WoodlakeResidential Counselor at Acadiana Recovery Center / Woodlake
Courtney HebertCourtney Hebert
Teacher/ Tutor at Acadiana Reading CenterTeacher/ Tutor at Acadiana Reading Center
Rudolph KirkRudolph Kirk
Forklift Operator at Turner IndustriesForklift Operator at Turner Industries
Robin T. WalkerRobin T. Walker
Mentor Teacher at Washington Marion HSMentor Teacher at Washington Marion HS