Summary
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Wesley Nisperos

Wesley Nisperos

Satellite installer
Jackson,MS

Summary

At Synergiestechllc, a skilled Satellite Installation Technician enhanced client system performance through expert diagnostics and strategic troubleshooting. Achieved notable customer satisfaction and revenue growth by excelling in equipment installation (hard skill) and developing strong client relationships (soft skill). Surpassed monthly targets, contributing significantly to company success, with a keen focus on upselling and reducing service callbacks.

Work History

Satellite Installation Technician

Synergiestechllc
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Maintained optimal signal strength for customers with precise dish alignment and positioning.
  • Ensured timely completion of projects by managing work schedules effectively.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
  • Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
  • Maximized customer satisfaction by addressing questions and concerns promptly during installations.
  • Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
  • Collaborated with team members to streamline processes, optimizing overall productivity.
  • Contributed to company growth by consistently meeting or exceeding monthly installation targets.
  • Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
  • Assisted in training new technicians, sharing best practices and techniques for successful installations.
  • Reduced service call-backs through meticulous installation procedures and attention to detail.
  • Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
  • Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
  • Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.

Education

Bachelor Of Science In Computer Engineering -

Cebu Institute of Technoloy
Philippines
03.1995

Skills

  • Cable Management
  • System Troubleshooting
  • Network configuration
  • Equipment Installation
  • Hardware maintenance
  • Satellite Alignment
  • Software Updates
  • Troubleshooting skills
  • Satellite Communications
  • Customer Relations
  • Product Knowledge
  • System repairs
  • System Configuration
  • Repair expertise
  • Preventive Maintenance
  • Device configuration
  • System Upgrades
  • Route Planning
  • Sales skills
  • User Training
  • Diagnostics and repairs
  • Customer training
  • Installations expertise
  • Wall fishing
  • Equipment Calibration
  • Customer Education

Languages

Spanish
Elementary

Timeline

Satellite Installation Technician

Synergiestechllc

Bachelor Of Science In Computer Engineering -

Cebu Institute of Technoloy
Wesley NisperosSatellite installer