Wesley Nogaro
Buffalo,NY
Summary
As a Retail Sales Associate at AT&T, I excelled in enhancing customer satisfaction and retention, leveraging complaint management and merchandise display skills. Demonstrated proficiency in driving repeat business through personalized service and adept stock management, significantly contributing to the store's operational efficiency and sales success.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
AT&T
Lancaster , New York
12.2023 - Current
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled returns and exchanges according to company policies.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Demonstrated product features to customers.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Promoted special offers and discounts to encourage additional purchases.
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Computed purchases and received and processed cash or credit payment.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Addressed customer questions and concerns regarding products and services.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Education
High School Diploma -
West Seneca East
West Seneca, NY06-2023
Some College (No Degree) - Business Administration
Erie Community College
Buffalo, NYSkills
- Department reset
- Complaint management
- Stockroom safety procedures
- Flexible schedule
- Merchandise display
- Discount application
Affiliations
Health and Fitness
Reading
Computer Work
Outdoor Work
Listening to Music
Working On Automobiles
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Retail Sales Associate
AT&T
12.2023 - Current
High School Diploma -
West Seneca East
Some College (No Degree) - Business Administration
Erie Community College
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