Wesley Norman
Agency ,IA
Summary
Detail-oriented Maintenance Technician with expertise in HVAC maintenance, mechanical diagnostics, and preventive maintenance. Proven ability to enhance operational efficiency and ensure optimal system performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Maintenance Technician
River Hills Community Health Center
Ottumwa , IA
03.2025 - Current
- Executed routine HVAC maintenance, enhancing system reliability and performance.
- Conducted thorough inspections of facility equipment, ensuring compliance with safety regulations.
- Responded promptly to maintenance requests, enhancing operational efficiency.
- Performed preventive maintenance tasks including lubrication and cleaning of machines.
- Diagnosed mechanical issues using visual inspections and test instruments.
- Maintained accurate records of maintenance tasks and inventory supplies to support operational efficiency.
- Repaired or replaced faulty electrical components to minimize downtime.
- Assisted in grounds maintenance through landscaping and snow removal tasks.
Technical Support Representative
John Deere Ottumwa Works
Ottumwa, Iowa
01.2008 - 07.2024
- Resolved customer inquiries via phone, email, and chat, ensuring timely solutions to enhance customer satisfaction.
- Provided technical support for John Deere equipment and systems.
- Diagnosed technical problems using diagnostic tools and software.
- Delivered remote assistance for technical issues through screen sharing and control tools, facilitating quick problem resolution.
- Trained new team members on support processes and tools.
- Developed system documentation, user manuals, FAQs, and troubleshooting guides.
- Collaborated with cross-functional teams to address complex issues.
- Maintained strong customer relations, fostering trust and ensuring alignment with quality expectations.
Press Brake Operator
Barker Co.
Keosauqua, Iowa
08.2006 - 01.2008
- Operated press brake machinery to shape metal components with precision, ensuring adherence to specifications.
- Adjusted machine settings according to material specifications and job requirements.
- Interpreted blueprints and technical drawings for accurate fabrication.
- Inspected finished products for defects to assure quality control.
- Performed routine maintenance to optimize equipment performance and minimize downtime.
- Trained new operators on safe machine handling procedures, enhancing overall team safety and compliance.
- Operated additional equipment to support press brake operations.
Education
Associate of Applied Science - Diesel Engineering Technology
Indian Hills Community College
Ottumwa, IA02-2011
Skills
- HVAC maintenance
- Preventive maintenance
- Mechanical diagnostics
- Electrical repairs
- Technical troubleshooting
- Quality assurance
- Metal fabrication
- Team collaboration
- Effective communication
Certification
- HVAC lifetime certificate
- MVAC lifetime certificate
Timeline
Maintenance Technician
River Hills Community Health Center
03.2025 - Current
Technical Support Representative
John Deere Ottumwa Works
01.2008 - 07.2024
Press Brake Operator
Barker Co.
08.2006 - 01.2008
Associate of Applied Science - Diesel Engineering Technology
Indian Hills Community College