Wesley Penny
Texarkana,AR
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Supervisor, delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
General Manager
Recyclers Depot / Pickers Self Service Auto Parts
Reno, TX
05.2022 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Law Enforcement Officer
Miller County Sheriff's Office
Texarkana, AR
10.2004 - 04.2022
- Organized shift operations, including assigning tasks, evaluating performance, and providing feedback.
- Developed and implemented strategies for responding to high-risk situations involving violent or armed suspects.
- Maintained close communication with other law enforcement agencies to coordinate joint investigations and operations.
- Supervised patrol activities, ensuring that laws were enforced in accordance with department policies and procedures.
- Investigated incidents of criminal activity and prepared detailed reports of findings.
- Responded to emergency calls for service and provided assistance as needed.
- Trained new recruits in basic police tactics and protocol during field training exercises.
- Directed traffic control measures at major events such as parades, festivals, demonstrations.
- Evaluated personnel performance through observation during patrols or investigations; provided corrective action when necessary.
- Provided critical incident management support at scenes of accidents or criminal activity; coordinated resources from multiple agencies as needed.
- Assisted with administrative functions such as completing paperwork related to arrests or citations issued by subordinates.
- Inspected equipment used by patrol officers on a regular basis; ensured proper maintenance was conducted according to policy.
- Collaborated with supervisors from other shifts in order to exchange information regarding ongoing investigations or significant incidents.
- Reviewed arrest records on a monthly basis; identified patterns of criminal behavior that could be addressed through targeted enforcement efforts.
- Evaluated and advised police officers and other personnel.
- Examined and approved or returned reports and case files from police officers.
- Wrote reports detailing events and people involved.
- Investigated crimes and interviewed witnesses and victims.
- Communicated and coordinated responses to suspicious activities.
- Testified in court cases to back up case evidence and detail timelines.
- Searched vehicles for drugs or paraphernalia.
- Participated in high-speed vehicle chases in serious and emergency situations.
- Apprehended, arrested and detained criminal suspects and law violators.
- Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
- Patrolled Miller County and worked with citizens to reduce crime in area.
- Studied crime reports to identify trends and strategize patrol and investigative responses.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Responded to major interstate vehicular accidents with fatalities or serious injuries.
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Gathered and recorded evidence and witness statements for thousands of cases.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Wrote detailed arrest and accident reports.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Maintained safe and secure environments for court proceedings.
Education
High School Diploma -
Arkansas High School
Texarkana, AR05-1983
Skills
- Workflow Planning
- Program Administration
- Customer Relationship Management
- Staff Supervision
- Expense Control
- Team Oversight
- Team Player
- Interpersonal Skills
- Safety protocol
- Staff Training
- Motivation
- Safety assurance
- Verbal and written communication
- Staff Management
- Leadership and team building
Timeline
General Manager
Recyclers Depot / Pickers Self Service Auto Parts
05.2022 - Current
Law Enforcement Officer
Miller County Sheriff's Office
10.2004 - 04.2022
High School Diploma -
Arkansas High School
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