Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Raymond

Retiree
New Orleans,LA

Summary

Retired telecom technical manager seeking full or part time employment in or around the New Orleans area. Skill set includes Management, project management, data input, education, OSP management. Authorized to work in the US for any employer Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable, successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking administrative position. Offering excellent communication and good judgment. Proactive and meticulous manager with over 25 years of experience in Telco industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

43
43
years of professional experience

Work History

Manager

  • Established Central Office Operations for New Orleans, and Jefferson Parish
  • Responsible for installation and maintenance of all services
  • Performed Oversight on all central office projects, upgrades, and reconfigures
  • In charge of 25 to 30 non-management employees
  • Performed safety, training, payroll, vacation scheduling, and project management coordination with OSP engineering.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Cross-trained existing employees to maximize team agility and performance
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Evaluated suppliers to maintain cost controls and improve operations
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals

Private Tutor

Wes Raymond
New Orleans, LA
08.2014 - Current
  • Provided one on one mentoring in Math, English, and Science for students Grades 2 thru 7
  • Have helped many families over last five years
  • Helped struggling students to improve within semester
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Taught and assisted students in such areas as Math and ELA, creating tailored lesson plans and study guides on subject matter.

Lab technician

04.2019 - 07.2019
  • Performed receiving forensic test samples, logging into database.

Instructor

Community Works
08.2018 - 06.2019
  • Evaluated and revised lesson plans and course content to achieve student-centered learning
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students
  • Used learning assessments to regularly monitor student understanding of class concepts and materials
  • Observed and adopted new techniques from skilled instructors and lecturers
  • Facilitated learning with creation of engaging written and oral assignments
  • Enhanced student comprehension and shortened learning process through new teaching methods

Enrichment Instructor

Community Works
New Orleans, LA
05.2018 - 12.2018
  • Teach classic Shotokan karate to 2nd and 3rd grade students to achieve rank of yellow belt
  • Graduated class of 89 students
  • Met needs of different students by adapting teaching materials and methods.
  • Helped clients set and achieve health and wellness goals.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Organized activities to promote learning and increase student enjoyment.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Organized activities to promote learning and increase student enjoyment
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success

Enrichment Instructor - Lead Instructor

Community Works
New Orleans, LA
07.2017 - 05.2018
  • Oversite of existing enrichment activities.
  • Educated students on martial arts by applying variety of instructional techniques within hands-on curriculum.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Readiness Instructor

International School of Louisiana
New Orleans, LA
08.2015 - 05.2016
  • Develop learning path for students, grades 2 through 8 who fall below the basic common core standards in math, reading and ELA
  • Methodology: Wilson Reading System, A-NET assessment, LEAP preparation.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Increased student participation by facilitating interesting and relevant events.
  • Tested students on materials presented in workshops and classes to assess grasp of material.
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Monitored student progress through test administration and adapted learning plans to optimize progress.
  • Oversaw curriculum implementation and continuous improvement of industry best practices.
  • Optimized learning plans, quantifying student progress through test administration.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
  • Created and implemented written and oral assessments.
  • Created guides and course materials to reiterate lecture information and help students.

Remediation Specialist

International School of Louisiana
New Orleans, LA, Louisiana
08.2013 - 01.2015
  • Non-certified teaching staff, Develop learning path for students, grades 2 through 8 who fall below the basic common core standards in math, reading and ELA
  • Methodology: Wilson Reading System, A-NET assessment, LEAP preparation.

Central Office Manager

BellSouth / AT&T
New Orleans, LA
12.1972 - 12.2002

Maintained accurate records pertaining to safety, work force, training, inventory, and customer service.

Received many awards for excellent performance during fiscal year.

  • Completed bi-weekly payroll for 30+ employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 30+ employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

W. Carver High School
New Orleans, LA
06.1982

Skills

  • Excel (10 years)
  • Microsoft Office (8 years)
  • Wired telco and data/fiber Installations
  • Management - craft and management employees
  • Drive Testing

Timeline

Lab technician

04.2019 - 07.2019

Instructor

Community Works
08.2018 - 06.2019

Enrichment Instructor

Community Works
05.2018 - 12.2018

Enrichment Instructor - Lead Instructor

Community Works
07.2017 - 05.2018

Readiness Instructor

International School of Louisiana
08.2015 - 05.2016

Private Tutor

Wes Raymond
08.2014 - Current

Remediation Specialist

International School of Louisiana
08.2013 - 01.2015

Central Office Manager

BellSouth / AT&T
12.1972 - 12.2002

Manager

High School Diploma -

W. Carver High School
Wesley RaymondRetiree