Summary
Overview
Work History
Education
Skills
Timeline
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WESLEY REED

Stonecrest,GA

Summary

I'm a knowledgeable and dedicated customer service professional with extensive experience in the Service and Sales industry. I'm known in my current role as a technology savvy, team player with a passion for learning, and leading. Throughout my professional career I've perfected my skills in establishing rapport with both internal and external customers. I've been specializing in quality, speed and process optimization for over a decade. In that time frame, I've become an articulate, energetic and results-oriented professional with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Automotive Sales Professional

Marietta Toyota
02.2024 - Current
  • Collaborated with finance team to secure optimal financing solutions for customers.
  • Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
  • Attended industry conferences and training events, continually refining skills and broadening knowledge base.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.

Transaction Support Lead

CarMax
03.2022 - 01.2024
  • Supervise and support a team of 80+ Customer Experience Associates that processes a volume of approx. 5,000 Sales Orders per month
  • Team is responsible for reviewing Sales Orders for accuracy, screening credit applications and analyzing supporting documents for fraud
  • Responsible for performing Quality Assurance Reviews of recorded calls and coaching associates toward 100% compliance
  • Work directly with internal and external customers to successfully resolve escalated customer situations

Customer Experience Associate II

CarMax
10.2021 - 03.2022
  • Review individual documents for fraud and continuity then route findings to Transaction Support Lead
  • Process requests for Home Deliveries and Express Pick-Ups by reviewing Sales Orders for accuracy
  • Call customers to calibrate on required documents to approve financing stipulations
  • Spearheaded operational improvements to enhance quality, improve production times and overall efficiency
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Specialist Alternate Delivery

CarMax
10.2018 - 10.2021
  • Responsible for selling CarMax vehicles, completing vehicle assessments, and selling extended service plans
  • Completed Vehicle Condition Assessments for CarMax Purchases (~300+ monthly)
  • Surpassed the quota for Car Sales and Condition Assessments for seven consecutive months
  • Sold Extended Service Plans at 100% for five consecutive months and above 80% for all subsequent months
  • Complete title and state specific paperwork after each sale and maintained 100% accuracy.

Manager In-Training / Front Desk Associate / Night Auditor

La Quinta Inns and Suites
09.2017 - 10.2018
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Education

High School Diploma -

Monroe Area High School

Bachelor of Arts -

Georgia College & State University

Skills

  • Sales Experience
  • Time Management
  • Salesforce Proficiency
  • Teamwork and Collaboration
  • Microsoft Office Suite
  • Excellent Written and Verbal Communication
  • Data-Driven Decision Making
  • Active Listening
  • Training and Mentoring

Timeline

Automotive Sales Professional

Marietta Toyota
02.2024 - Current

Transaction Support Lead

CarMax
03.2022 - 01.2024

Customer Experience Associate II

CarMax
10.2021 - 03.2022

Customer Specialist Alternate Delivery

CarMax
10.2018 - 10.2021

Manager In-Training / Front Desk Associate / Night Auditor

La Quinta Inns and Suites
09.2017 - 10.2018

High School Diploma -

Monroe Area High School

Bachelor of Arts -

Georgia College & State University
WESLEY REED