Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Reed

Port Orange,FL

Summary

Experienced professional in telecommunications, specializing in installation, maintenance, and troubleshooting of complex wiring systems. Strong focus on teamwork and adaptability for reliable performance in dynamic environments. Proficient in using technical tools and interpreting schematics, with a proactive approach to safety and efficiency. Recognized for consistently delivering high-quality results and driving operational success.

Overview

25
25
years of professional experience

Work History

Wire Technician

AT&T
12.2015 - Current
  • Created networking cables such as RJ-11, RJ-45, RG-59, RG-6 and fiber optic SC connectors using splicing tools and networking standards as well as termination and routing of various cabling, including: COAX/1694A, Cat5, Cat6, and Fiber
  • Tested network cables using optical time domain reflectometers to ensure cable quality, company networking protocols and installation requirements
  • Assisted customers first hand with product issues with thorough troubleshooting practices
  • Daily interactions meeting customer needs
  • Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
  • Install and troubleshoot different telecommunications networks inside customers homes and businesses such as IPTV, satellite TV, Voice over Internet Protocol, high speed internet, and wireless home networks
  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Troubleshoot and maintain fiber optic networks and copper cable network

Lead Multiple Dwelling Unit Technician

CABLE CONNECTIONS
11.2014 - 12.2015
  • Was promoted to Lead technician after 4 weeks of employment with the company
  • Managed a group of 10 or more technicians in installing RG-11, RG-6, CAT5-E and CAT6-E in multiple dwelling units
  • Utilize instruments such as Cable Locators / Leakage Detector, Volt Ohm Meter's, Signal Level Meters & Modem Analyzers and other system specific tools
  • Resolved subscriber service issues from the tap that feeds the subscriber to the television, customer devices and equipment, HSD Modem and any installed device or customer phone
  • Installed and terminated over 300 new RG-6 lines and 100 CAT5-E lines thru mass cable pulls in condominium/hotels upwards of 12 floors
  • Installed additional RF outlets and repaired or replaced outlets in Single Family homes, Multiple Dwelling Units and apartment complexes utilizing standard cable routing techniques such as wall fishes, through wall drilling and installation of conduit or molding
  • Organized, terminate and tag and locate all cable to taps in communication Comm rooms as well as decommission all old Comm rooms and feeder cables

Specialist | Enterprise Repair Transport Technician

WINDSTREAM COMMUNICATIONS
01.2013 - 11.2014
  • Performed technical problem resolution, in a high stress environment, including analysis, trouble isolation and repair
  • Duties included acting as a Customer Advocate in a 24x7x365 Network Operation Center for all Windstream internal and external, voice, data and VoIP services
  • Responsible for analyzing, testing, isolating and repairing network and customer issues
  • This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment
  • Performed proactive monitoring, configuration management and fault resolution of complex voice and data services/ circuits
  • Worked in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customer's issues
  • Performed Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations
  • Take calls and provide status from and to customers on a regular basis
  • Had direct interaction and escalated troubles internally and externally (LEC's and other carriers) on behalf of the customer
  • Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data
  • Troubleshoot and provisioned Adtran routers, MUXs and DACs

Military Occupation Specialties, 0619-Wire Chief, 0612-Field Wireman

U.S. MARINE CORPS
01.2001 - 10.2013
  • Platoon Sgt and Wire Chief for 1st Battalion 6th Marines, Maintained daily accountability of 110 Marines from 4 different sections; Wire, Data, Radio and Technician's
  • Job duties include tracking daily movement of all Marines and ensuring they get to all appointed places, duty locations and appointments
  • Provisioned all Cisco Voice over Internet Protocol (VoIP) telephone assets on the call manager and programmed all Cisco VoIP hand held telephones while deployed to Afghanistan
  • Accounted for over 6 million dollars of cable, communication equipment, telephone and data assets
  • Responsible for 100% accountability at all times as well as inducting broken or damaged gear into the supply chain
  • Selected as the senior member to return first from Afghanistan to supervise and coordinate the reactivation of the Battalion’s telephone and data services
  • Installed, maintained, and operated the Tactical Elevated Antenna Mast System (TEAMS), in order to establish a primary MRC-142 Data link between higher headquarters and 1st Battalion, 6th Marines
  • Duty expert on the Deployed End Office Suite and Remote Subscriber Access Module telephone switch boards
  • Directly Served as the Senior Systems Control Watch Officer at 3 different (FOBs), monitored and coordinated the required troubleshooting efforts for 14 radio circuits, 4 satellite transmission links and data tunnels, 4 Wireless Point-to-Point Links (WPPL), AN/MRC-142 wireless transmission link, 3 telephone switchboards, and a Global Broadcasting System (GBS)
  • Worked outside of primary Military Occupation Specialty (MOS) to familiarize myself with equipment typically organic to higher level units; equipment included (TEAMS) Antenna, Global Broadcasting System (GBS), and Wireless Point-to-Point Link (WPPL)
  • Supervised the setup and installation of all the communications equipment involving the Battalion forward Mobile communication vehicles
  • Led a group of Data and Radio Marines ensuring that the forward vehicles were ready to take and hold communication abilities from the Battalion during combat operation clearing phases
  • Vehicles were 100% successful during these phases, including Support Wide Area Network (SWAN) Satellite dish, 6 Radio NETs, 4 SIPR, NIPR, CENTRIX computers and 2 NIPR, SIPR and CINTRIX Cisco VoIP telephones

Telecommunications Engineering Chief

Marine Corps Base Quantico
03.2005 - 10.2009
  • Technical Control Engineering Chief for Central Office Telecommunications Branch Marine Corps Base Quantico
  • In charge of the installation, troubleshooting, and management of Synchronous Optical Network (SONET) and all special circuits originating at MCB Quantico
  • Managed and planned the migration and decommissioning of over 120 T-1 circuits from the OC-12 SONET ring to the OC-192 SONET ring
  • Identified, troubleshot, and corrected deficiencies that negatively affect telecommunications readiness
  • Engineer, install and maintain all special circuits to include Secure Internet Protocol Router Network, Non-Secure Internet Protocol Router Network (SIPRNET, NIPRNET) and Voice on base
  • Maintain all Optical Carrier groups (OC-3, OC-12, OC-48 & OC-192) and Digital Signal (DS1, DS3 & DSO) low speed and toll-free transmissions
  • Intermediary for all USMC and commercial providers (MCI, Verizon, AT&T, Sprint & Nextel) for all transmissions and traffic
  • Interface all transmissions via Digital Multiplexing System-100 (DMS-100) and SONET fiber optic wiring while performing analytical testing to clear outages or degraded service
  • Identified and record over 11 thousand voice circuits aboard Marine Corps Base Quantico
  • Saved the Marine Corps in excess of $30K in civilian contractor hours by performing work that would have normally been performed by an outside plant technician
  • Seamlessly transferred crucial 911 circuits from legacy equipment to newer technology
  • Engineered and installed over 20 Video Teleconferencing circuits for commands aboard MCB Quantico
  • Maintained the Integrated Digital Network Exchange (IDNX), DISN Asynchronous Transfer Mode Services UNCLASS, and Multi Service Provisioning Platform (MSPP) nodal sites for the DISN

Education

Graduate -

Spruce Creek High School
Port Orange, FL

Skills

  • Problem-solving abilities
  • Multitasking Abilities
  • Troubleshooting skills
  • Adaptability and flexibility
  • Inside/Outside Plant and Central Office experience
  • Network configuration
  • Telecommunications
  • Schematic interpretation
  • Cable installation
  • Blueprint interpretation

Timeline

Wire Technician

AT&T
12.2015 - Current

Lead Multiple Dwelling Unit Technician

CABLE CONNECTIONS
11.2014 - 12.2015

Specialist | Enterprise Repair Transport Technician

WINDSTREAM COMMUNICATIONS
01.2013 - 11.2014

Telecommunications Engineering Chief

Marine Corps Base Quantico
03.2005 - 10.2009

Military Occupation Specialties, 0619-Wire Chief, 0612-Field Wireman

U.S. MARINE CORPS
01.2001 - 10.2013

Graduate -

Spruce Creek High School

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