Field Operations Manager with a strong electrical and EMS background at NexRev, recognized for enhancing operational efficiency and team performance. Expert in training and mentoring, I implemented innovative solutions that improved performance metrics and fostered a culture of accountability, resulting in significant revenue growth and elevated operational standards.
Managed daily operations for multiple projects and service work, while coaching a team of 50+ technicians 50+ fleet vehicles and 3 Supervisors to implement lean principles, increase revenue, and exceed business goals and standards
· Delivered innovative new solutions to challenges by successfully building and motivating a dynamic team, empowering initiatives, and effectively using training and support resources.
· Identified quantifiable improvements resulting in improved performance metrics to include work route regionalization, saving time and money across the board.
· Implemented a training program to better equip technicians for overall quality which led to overall better efficiency on the job.
· Forged a stable and structured work environment focused on opportunity, ownership, and accountability, directly resulting in higher operational standards and regional success
· Communicated complex performance data and account status to the service staff at every level to promote cohesion, petition input, and convey the message that “everyone on this team matters”
· Manages human resources and employee relations; introduced standard onboarding and career progression policies and instilled integrity, ownership, and customer focus values
Install, maintain, and repair low-voltage control systems, including, but not limited to, lighting controls, HVAC controls, and security systems.
Perform routine inspections and preventive maintenance on control systems to ensure optimal performance.
Troubleshoot and diagnose issues with control systems, providing timely and effective solutions.
Collaborate with other technicians and engineers to ensure seamless integration of control systems.
Read and interpret technical drawings, schematics, and manuals.
Ensure compliance with all relevant safety standards and regulations.
Maintain accurate records of installations, repairs, and maintenance activities.
Provide technical support and training to clients and team members as needed.