Summary
Overview
Work History
Education
Skills
Speical Assignment
Timeline
Generic

Wesley Rodriguez

San Antonio,Texas

Summary

Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services, as well as providing oneself as an available and understanding resource to new associates.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Amazon
11.2022 - Current
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Verified items correctly matched to sales check for packing and shipment.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking
  • Trained and mentored new associates on warehouse deals, problem solve, audit reported progress to supervisor .
  • Proficient in operating pallet jack and capable of providing a safe demonstration of its usage.
  • Capable of lifting 50 pounds and remaining on my feet and walking throughout duration of my shift.

Customer Service Representative

TaskUs
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Generated customer service reports to track customer satisfaction.

Content Moderator

TaskUs
09.2018 - 11.2021
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
  • Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
  • Researched topics to create accurate and engaging content.

Desktop Support Intern

JP Morgan Chase
01.2021 - 03.2022
  • Enhanced user experience by providing timely and efficient desktop support to endusers.
  • Reduced downtime for employees by troubleshooting and resolving technical issues swiftly.
  • Improved overall system performance by performing regular maintenance tasks on desktop computers.
  • Assisted with the deployment of new hardware and software, ensuring seamless integration into existing systems.
  • Managed inventory of hardware equipment, ensuring prompt replacement or repair when needed to minimize disruptions in workflow.
  • Answered and directed telephone calls to correct staff member.

Equipment Operator

Schlumberger
05.2018 - 08.2018
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Maintained and cleaned equipment after each job and inspected.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.

Material Handler

XYG Inc
09.2017 - 03.2018
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Data Entry Clerk

Maximus
01.2016 - 09.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Education

High School Diploma -

The School For Inquiry And Creativity
San Antonio, TX
06.2008

Skills

  • Skilled in comprehending, evaluating, and applying policies and procedures
  • Proficiency in Java script ,Microsoft office ,Salesforce,Slack and Talkdesk
  • Proficient in applying critical thinking and problem-solving abilities to address diverse situations
  • Capable of officially communicating both orally and writing in English language

Speical Assignment

Learning Ambassador February  2022-Current 


  • Conducting training and onboarding sessions for new hires to ensure their comprehensive understanding of all warehouse operations and safety regulations.
  • Accountable for coaching associates who fall below company standards or exhibit non-compliance.
  • Performing audits on the training process, making curriculum updates as required, and delivering retraining to workers as needed.

Timeline

Fulfillment Associate

Amazon
11.2022 - Current

Customer Service Representative

TaskUs
11.2021 - Current

Desktop Support Intern

JP Morgan Chase
01.2021 - 03.2022

Content Moderator

TaskUs
09.2018 - 11.2021

Equipment Operator

Schlumberger
05.2018 - 08.2018

Material Handler

XYG Inc
09.2017 - 03.2018

Data Entry Clerk

Maximus
01.2016 - 09.2017

High School Diploma -

The School For Inquiry And Creativity

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