Wesley Roscoe
Seale,AL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Tractor Supply Company
10.2022 - Current
- Demonstrated ability to seamlessly integrate to different stores and locations to aid and train to improve sales and metrics
- Lead inventory audit team across the district
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Assistant Store Manager
Tractor Supply Co
04.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Operations Manager
The Tile Shop
01.2018 - 04.2019
- Manage office operations efficiently
- Run reports and prepare presentations on progress to management team
- Operate day-to-day functions of the department and follow all procedures
- Utilize technology for more accurate inventory tracking
- Identified business risks and opportunities
- Performed basic bookkeeping functions, including A/R and A/P.
Warehouse Supervisor/Forklift operator
Floor and decor
01.2017 - 01.2018
- Check order reports and update reports accordingly
- Manage inventory log for > 5 million dollars in merchandise
- Use scanners and other tracking software for maximized efficiency
- Direct movement of inventory to and from proper storage area
- Identified discrepancies between deliveries and purchase orders
- Label, stock, and track movement of all deliveries
- Carefully loaded, transported, and unloaded boxes weighing up to 5000 pounds each using hand trucks, trans-stackers, and forklifts.
Education
Oceanography / Marine Biology -
Seminole State College
Sanford, FLBiology / Anatomy and Physiology -
Lake Brantly High School
Altamonte Springs, FL04.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Recruitment and hiring
- Operations Management
- Leadership Development
- Policies and Procedures
- Relationship building and management
References
Chad Meetre 404-307-4190
Brooke Standard 706-990-7127
Languages
Portuguese
Professional Working
Timeline
Store Manager
Tractor Supply Company
10.2022 - Current
Assistant Store Manager
Tractor Supply Co
04.2019 - Current
Operations Manager
The Tile Shop
01.2018 - 04.2019
Warehouse Supervisor/Forklift operator
Floor and decor
01.2017 - 01.2018
Oceanography / Marine Biology -
Seminole State College
Biology / Anatomy and Physiology -
Lake Brantly High School
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