Summary
Overview
Work History
Education
Skills
Certification
Cellular/ Work Phone
Languages
Timeline
Generic

Wesley R. Smith IV

Appleton

Summary

Results-driven management professional with years of experience in operations, production management, organizational development, and team building across diverse industries. Highly skilled in planning, coordinating, and executing successful production strategies. Self-motivated Operations Manager with a proven track record of collaborating with consultants, area leaders, and employees to streamline processes and control costs. Highly organized and detail-oriented, with a solid history of meeting and exceeding business targets. Possesses in-depth knowledge of operational and budget management techniques.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HR Support Operations Manager Trainee

Takeda Pharmaceuticals Limited
Appleton
03.2025 - Current
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • I oversee operations across multiple branches, guiding and training lower-level management and supervisors, and preparing performance reports for upper administration.
  • Additionally, I implement training programs for staff to ensure safety and compliance with business regulations.
  • I uphold the company's standards of excellence and service, providing quality performance across all branches.
  • Furthermore, I work with the marketing team to plan events and maximize profits at my supervised locations.
  • Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

SOUTHEAST REGIONAL OPERATIONS SUPERVISOR

Swift Transportation
Phoenix
03.2024 - 02.2025
  • As a leader, I identify and address opportunities for improvement by collaborating with team members to ensure their success
  • I engage in coaching conversations, seek feedback, and prioritize safety practices while educating employees about safety protocols
  • I oversee operations across multiple branches, guiding and training lower-level management and supervisors, and preparing performance reports for upper administration.
  • Additionally, I implement training programs for staff to ensure safety and compliance with business regulations.
  • I uphold the company's standards of excellence and service, providing quality performance across all branches
  • Furthermore, I work with the marketing team to plan events and maximize profits at my supervised locations
  • Resolved conflicts between personnel in a professional manner while maintaining positive working relationships.
  • Decreased district operational overhead between branches while improving overall sales.
  • Developed strategies for reducing costs while maintaining the quality of service delivery in the region..
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels, ensuring adequate stock availability without overstocking at each location.
  • Monitored progress by establishing plans, budgets, and measuring results.
  • Investigated new technologies and recommended innovative solutions to enhance operational effectiveness.

DISPATCH COMPLIANCE MANAGER

MTM Transit Inc/Valley Metro Para-Transit Non-Medical Emergency Transportation
Gilbert
08.2021 - 03.2024
  • The compliance manager oversees all aspects of Dispatch Operations, ensuring that they run smoothly and efficiently.
  • Built positive working relationships with other department managers through effective communication.
  • Investigated complaints from customers regarding violations of company policy or applicable law and regulation.
  • Established frameworks to facilitate the execution of the bank's compliance monitoring and risk assessment programs.
  • Provided expert marketing support by reviewing and submitting regulatory-related materials for newsletters and other promotional strategies.
  • Assisted with the development of training materials for employees regarding compliance requirements.
  • Additionally, this role provides front-line supervision of all dispatchers and operators.
  • The main task is to keep track of critical performance metrics and adjust daily operations accordingly, to provide passengers with the safest and highest-quality transportation experience.
  • This must be done while following the specific client protocols, MTM policies and procedures, and staying within budget to ensure the plan is profitable.
  • Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
  • Reviewed customer issues, company processes, and other operational areas to check compliance.
  • Assisted with investigations into allegations of fraud or misconduct within the organization.

AVIATION OPERATIONS LOGISTICS SPECIALIST

UNITED STATES ARMY
Savannah
06.2015 - 08.2021
  • Processes cross-country and local flight clearances, including examination for conformance with flight rules and regulations.
  • Sustain pumps, monitor fuel filtration, and perform a visual exam, gauging, and sampling for API, temperature, and density.
  • Assisted in the development of logistics strategies to support business growth and expansion.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Utilized software programs to track shipments from origin to destination.
  • Analyzed logistics performance data to identify trends and areas for improvement.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists, and load tags.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Monitored tariffs and customs regulations, reducing the risk of delayed shipments.
  • I restructured the form, reviewed and compiled operations records, test results, pressures, concentrations, and flows (reducing late reports by 9.9%), and operated and monitored equipment that handles up to 5,000+ gallons of fuel while supporting dozens of time-based critical missions.
  • Logged, processed, and followed up on merchandise authorization shipments in databases.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.

Education

Master of Science - Masters in Legal Studies Health Law Policy

Texas A&M University
College Station, TX
05-2028

Bachelor of Science - Public Health Science

Southern New Hampshire University
Manchester, NH
01-2025

Associate of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
12-2024

High School Diploma -

NORTH SHORE SENIOR HIGHSCHOOL
Houston, TX
05-2015

Skills

  • Team building
  • Team leadership
  • Employee training
  • Performance measurement
  • Multi-unit operations management
  • P&L management
  • Business management
  • Risk assessment

Certification

  • Organizational Leadership Certification, Southern New Hampshire University
  • National Society of Leadership and success certificate
  • Data Analysis Certification, United States Military
  • First Aid CPR & AED Certification, NSC
  • Certified Regulatory Compliance Manager, CRCM
  • Department of Transportation Card, DOT

Cellular/ Work Phone

Business Number (480) 848 6559 Preferred 

Personal Number ( 832) 372 9132

Languages

Spanish
Limited
English
Full Professional

Timeline

HR Support Operations Manager Trainee

Takeda Pharmaceuticals Limited
03.2025 - Current

SOUTHEAST REGIONAL OPERATIONS SUPERVISOR

Swift Transportation
03.2024 - 02.2025

DISPATCH COMPLIANCE MANAGER

MTM Transit Inc/Valley Metro Para-Transit Non-Medical Emergency Transportation
08.2021 - 03.2024

AVIATION OPERATIONS LOGISTICS SPECIALIST

UNITED STATES ARMY
06.2015 - 08.2021

Master of Science - Masters in Legal Studies Health Law Policy

Texas A&M University

Bachelor of Science - Public Health Science

Southern New Hampshire University

Associate of Science - Criminal Justice

Southern New Hampshire University

High School Diploma -

NORTH SHORE SENIOR HIGHSCHOOL

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Wesley R. Smith IV