Wesley Schultz
Norwich,NY
Summary
Reliable and upbeat Sale Floor Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walmart
08.2015 - 06.2023
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
Education
IT
Google IT Support Professional Certificate
Coursera03.2024
High School Diploma -
Norwich High School
Norwich, NY06.2015
Skills
- Customer Assistance
- Task Prioritization
- Team Collaboration
- Inventory and Stocking
- Configuration Management
- Basic computer architecture
- Operating systems (Windows, Linux)
- Remote connection and virtual machines
- Computer networking
- Software management
- Troubleshooting
- Customer service
- Routing concepts
- VPNs and proxies
- Permissioning
- Package and software management
- Process management
- Resource monitoring
- Systems administration
- Configuration
- Centralized management
- Implementing/managing directory services
- Data management and recovery
- IT security
- Cryptology/encryption
- Hashing
- Network security
Timeline
Sales Associate
Walmart
08.2015 - 06.2023
IT
Google IT Support Professional Certificate
High School Diploma -
Norwich High School
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